L3 Compute / Windows SpecialistThis role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.
What you'll do:Job Description:
- Provide remote support for Compute infrastructure, Oneview application throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards.
- Windows / Hyper-V administration.
- Provides technical input, solutions, and recommendations to deal pursuit.
- Engages in and provides support for transition/ transformation efforts.
- Monitors service delivery compliance with budget, quality standards, and customers and/ or internal businesses/ end user requirements.
- Provides IT infrastructure and/ or application infrastructure lifecycle technical support, including planning, project management, installation, on- going management/ monitoring/ troubleshooting, and de- installation, following operational policies and processes that are compliant with industry standards (e.g. Information Technology Infrastructure Library (ITIL)).
- Manages the technical/ service relationship between the company and the customer, and between the company and subcontractors/ vendors.
- Works with the key customers and/ or internal businesses/ end user representatives (Infrastructure Support Managers, Client Manager and the Account Delivery Manager) to retain customers and build the business.
Responsibilities:
- Apply technical knowledge to perform Operate and admin tasks on Compute hardware and windows.
- Integrate technical knowledge and business understanding to create superior solutions for the company and for customers.
Incident Management:
- Resolve technical incidents independently within your technical area. Work with team members/vendors to resolve more complex or cross- technology incidents.
Escalation Management:
- Identify potential escalations and alert management proactively.
Problem Management:
- Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility.
Change Management/ Implementation:
- Independently reviews, implements, and verifies changes/ solutions of moderate complexity and risk to meet customer and/or IT infrastructure needs within area(s) of technical responsibility.
Configuration Management:
- Ensure Configuration Management Database (CMDB) entries are complete and accurate.
What you need to bring:Technical & Business Skills
- 6+ years of demonstrated experience in service and support of Server/Windows /Hyper-V products.
Must Have skills:
Windows Server Administration:
- Install, configure, and maintain Windows Server environments (Windows Server 2012/2016/2019/2022).
- Manage Active Directory, DNS, DHCP, Group Policy, and other critical Windows Server services.
- Troubleshoot server issues, ensuring high availability and performance.
- Perform patch management, updates, and system security measures on Windows Servers
Hyper-V Virtualization:
- ·Deploy, manage, and optimize Hyper-V virtualization solutions.
- Design and manage Hyper-V clusters for high availability and disaster recovery.
- Ensure effective backup, replication, and recovery for virtualized workloads.
- Manage virtual machines (VMs), including creation, optimization, migration, and troubleshooting.
Compute / Server Hardware:
- Broad technical knowledge on HPE ProLiant / ISS solutions, Synergy & C7000 Hardware– Installing, Configuring & Troubleshooting of C7000 enclosures, Synergy frames, Virtual Connects, Blade Switches- SAS,Ethernet & FC, Blades & Storage Blades
- Knowledge on SAN, NAS technologies ( Ethernet / iSCSI, FC, FCOE)
- Knowledge on DAS Storage & HBAs – Smart Array /RAID, SSDs SAS, SATA etc
- Basics of Networking (Vlan concepts, Analyzing switch logs, Jumbo frames, flow control etc.)
- Basic Operating Systems Knowledge – Install & Configuring VMware, RHEL, SUSE(as Bare-Metal OS & as VMs on Hypervisors)
- Knowledge in Oneview 1.0 to 9.X - Installing, Configuring & Troubleshooting its Dumps
- Troubleshooting OS logs for hardware issues from VM-support, HPSreport, SOSreport, Support-Config etc
General Responsibilities:
- Collaborate with cross-functional teams to ensure seamless integration of on-premise and cloud environments.
- Provide guidance and troubleshooting support for end-users and internal teams.
- Document system configurations, procedures, and policies.
- Maintain disaster recovery plans and implement business continuity strategies.
- Stay up-to-date with the latest developments in Windows Server, Hyper-V, and other technologies, and recommend improvements to existing infrastructure.
Technical Skills:
- Compute Hardware: HPE ProLiant / ISS solutions, Synergy & C7000 Hardware– Installing, Configuring & Troubleshooting of C7000 enclosures, Synergy frames, Virtual Connects, Blade Switches- SAS, Ethernet & FC, Blades & Storage Blades
- Operating Systems: Windows Server 2012, 2016, 2019, 2022.
- Virtualization: Hyper-V, Virtual Machine Manager (VMM), Hyper-V Clustering. Tools & Scripting: PowerShell, Azure CLI, ARM Templates, and automation tools (e.g., Ansible, Terraform).
- Networking: TCP/IP, DNS, DHCP, VPNs, Load Balancing, Networking.
- Security & Compliance: Knowledge of IT security best practices, including firewalls, encryption, authentication protocols (LDAP, SSO, MFA), and data protection standards.
- Backup & Recovery: Veeam, Azure Backup, Hyper-V Replica.
Below technical skills will be an added advantage:
- Superdome Flex HW
- RMC management Knowledge
- Knowledge on Cray and other high performance computing products
- Implement and manage Azure-based solutions and services (e.g., Azure Virtual Machines, Azure Networking, Azure Storage).
- Assist in the migration of on-premises workloads to the Azure cloud platform.
- Develop and implement security strategies for Azure environments, including Azure Active Directory, role-based access control (RBAC), and resource security.
- Monitor and optimize cloud performance, cost management, and scalability on Azure.
- Create and maintain Azure Resource Manager (ARM) templates and automate deployment processes with Azure DevOps or other automation tools.
Soft Skills:
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills to collaborate with team members and business stakeholders.
- Ability to prioritize and manage multiple tasks efficiently.
- Self-motivated and detail-oriented, with the ability to work independently and as part of a team.
Additional Skills:
Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
Job:
Services
Job Level:
Specialist
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
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