Position:L2 Technical Support Engineer – Network Management
Experience : 4-6 years
Location: Bangalore
Relevant work experience: 4 - 6 yrs.; with a bachelor’s degree in Computer Science or related domain.
Role Description:
Deliver high-quality technical assistance for
NMS and SIEM products like JUNOS Space Platform and Apps, Security Analytics (JSA)
Provide hardware and software technical support, including configuration assistance and troubleshooting of devices and other peripheral networking equipment.
Document and reproduce customer related networking problems and work closely with L3 teams for timely resolution.
Be a customer advocate for documentation, timely resolution of issues, for problem reproduction and escalation.
Work with L3 team to develop product trainings and contribute towards knowledge base articles.
Ability to troubleshoot and debug complex, unique networks with mixed media and protocols.
Timely completion of training and certification as assigned
Ability to mentor newly hired support engineers and peers in technical areas of specialty.
Skill Set Required:
Must have working knowledge of network and service management concepts, networking protocols [L2-L7], high availability, Virtualization and Scripting
Must have hands on experience with Linux system level troubleshooting
Must be experienced in handling large-scale software applications deployment, configuration [config files and script based] and debugging.
Extensive background in internetworking, TCP/IP, LAN, WAN and Security technologies required.
Superior verbal, written communication and customer handling skills.
Experience with Network Management/Element Management Products (understanding of FCAPS, SNMP) and areas such as CLI, NMS Northbound Interfaces, XML and XSLT is desirable.
Experience with any Security Information and Event Management (SIEM) product like Arcsight, QRadar, RSA NetWitness Suite, SolarWinds Log & Event Manager, McAfee Enterprise Security Manager etc.
Hands on experience with deploying and troubleshooting Virtual Machine (VMWare or KVM), and understanding of K8s, dockers and containers.
Knowledge of ScreenOS and JUNOS based devices a plus.
Hands on Experience with scripting like Shell, Python, Ansible etc a plus
Certification on Juniper products or any relevant certifications are a plus.
