Bayt.com
https://bayt.page.link/Vtq5vN2LRDtshDsM7
العودة إلى نتائج البحث‎
خدمات الدعم التجاري الأخرى
أنشئ تنبيهًا وظيفيًا للوظائف المشابهة

الوصف الوظيفي

Deskside Support Services with Smart Eyes & Hands support:


The Onsite technician responsibilities include (Dispatch locations: the Service Provider would be required to provide Client with the necessary information as part of the ticket updates to support Client’s performance of the below listed Services):


Acts as a first point of contact for end users seeking technical assistance with Desktop & Laptop hardware, Desktop/laptop software, network issues with desktop/laptop, issues with mobile devices and other peripherals.Troubleshooting Windows & Mac OS platforms including mobile devices running Apple iOS & Android mobile OSSetup and configuration of end user desktops, laptop, hardware, software, printers, Mobile phones and peripherals.Guide users with step-by-step instructions on installing applications.Document and record incidents, service requests and their resolutions in the internal ticketing system.Direct unresolved issues to the next level of support personnelHelp create technical documentation and manuals (KA) for known issues.Image and deploy Laptops/ Desktops/Tablets to end users.Asset Management (stock level check, tracking, receiving, preparing and shipment of assets)Coordinating office movesEngineer will collect inventory (Serial Numbers / Asset Tag / Service Tag of all devices he is able to collect from)Engineer will collect rack elevations if any. Note anything that is in operation from floorEngineer will collect photos of the rooms, racks (Front and Back).Technicians to provide White Glove support to identified onsite VIPs. White Glove support will also include expedited end user device troubleshooting, proactive support, proactive monitoring and health checks, targeted training on new tools for executive, custom onboarding process for executive etc.Engineer should be skilled full to identity network devices and take instructions for smart hands and eyes for IMAC devices


RequirementsThe candidate must have a minimum of 3 years of relevant experience.

التقديم على موقع الشركة أرسل إلى صديق إتمام الإستبيان
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إدارة
تم إنشاء تنبيه للوظائف المماثلة بنجاح. يمكنك إدارة التنبيهات عبر الذهاب إلى الإعدادات.
إدارة
تم إلغاء تفعيل تنبيه الوظائف المماثلة بنجاح. يمكنك إدارة التنبيهات عبر الذهاب إلى الإعدادات.
إدارة