L2 Application Engineer

LSEG is a leading global financial markets infrastructure and data provider that operates connected businesses to serve customers across the entire financial markets value chain.

With capabilities in data, indices and analytics, capital formation, trade execution, clearing and risk management, we operate at the heart of the world’s financial ecosystem and enable the sustainable growth and stability of our customers and their communities.

Together, our five business divisions –Data and Analytics, FTSE Russell, Risk Intelligence,Capital MarketsandPost Trade– offer customers seamless access to global financial markets, across the trading lifecycle.

LSEG is headquartered in London and has a major presence throughout Europe, the Americas, Asia Pacific and emerging markets

We are hiring for the new L2 Application Support team based Capital Markets Foreign Exchange Division. The successful candidate will handle production support activities of all the applications in the CMFX bucket, and will be working with teams in the UK, US, Sri Lanka, and Singapore to ensure near 100% availability. As part of the IT Capital Markets FX Support Team, you get to be involved with handling user support issues, problem analysis, and bug fixes with deep-dive analysis into key applications.

• Acts as the point of contact and escalation during recovery of major incidents and provide technical or domain expertise.
• Handles major incidents including defining and executing tasks, planning and driving breakfix changes/recovery actions, assessing impact and tracing progress to ensure timely escalation.
• Provide input into the problem management process and own actions as a result of the process
• Follows ITSM processes and overall execution framework to maintain SLA and SLO
• Capture information and facilitate the decision-making process of granting approval for immediate change requests to systems with input from the appropriate teams, understanding the potential impact to production systems prior to approval.
• Provides application configuration and maintenance, proposing application systems changes, better uses and enhancements.
• Delivers support to existing business users and investigates and resolves application errors, data discrepancies and queries, liaising with software suppliers as required to develop system enhancements.
• Defines acceptance tests for new or changed automated systems.
• Proactively continues to build and apply relevant domain knowledge that may relate to workflows, data pipelines, business policies, configurations and constraints.

• Develop and maintain CI/CD pipelines using Azure DevOps, GitLab CI/CD, or similar tools to automate software builds, testing, and deployment processes.
• Integrate automated testing suites, code analysis tools, and security scanning tools into CI/CD pipelines to ensure the quality and security of trading software releases.
• Implement blue-green deployments and canary releases strategies to minimize downtime and risk during deployments.

• Implement comprehensive monitoring and alerting solutions using Datadog, Azure Monitor, Application Insights, and Log Analytics to proactively identify and address performance issues, anomalies, and security threats.
• Configure custom dashboards and reports to provide real-time visibility into the health and performance of FX trading systems and infrastructure.
• Configure alerts and notifications and respond to performance issues, security threats, and other incidents.
• Respond promptly to incidents, conduct root cause analysis, and implement preventive measures to mitigate future occurrences.

• Bachelor's degree in Computer Science, a related technical field involving software/systems engineering, or equivalent practical experience.
• Experience in scripting in one of the following languages: Perl, Bash, Python

We are looking for experienced talent. If this sounds exciting to you, click 'Apply' to join our team today!

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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