الوصف الوظيفي
Location - Mahalakshmi, Mumbai
**Job Summary:**
Join EXCIS, a leader in innovative IT solutions, as a Desktop Support Engineer. In this role, you will provide exceptional technical support to our diverse user base, ensuring seamless operation of desktop systems and applications. At EXCIS, we value our employees and foster a collaborative environment where creativity and problem-solving thrive.
**Key Responsibilities:**
- Respond to and resolve support requests from users via phone, email, or in-person, delivering top-notch service.
- Install, configure, and maintain desktop hardware and software, ensuring high performance and reliability.
- Troubleshoot and resolve technical issues related to operating systems, applications, and network connectivity.
- Provide user training and support for various software applications, empowering users to maximize their productivity.
- Maintain comprehensive documentation of support requests and resolutions in our ticketing system.
- Collaborate with the IT team to implement new technologies and improve existing solutions.
- Ensure compliance with organizational policies and security protocols to protect our systems and data.
**Why Join EXCIS?**
- Be part of a forward-thinking company that invests in its employees' professional growth and development.
- Work in a supportive and dynamic environment that encourages innovation and teamwork.
- Benefit from competitive compensation, comprehensive benefits, and opportunities for career advancement.
- Engage in exciting projects that challenge your skills and enhance your expertise in the IT field.
**Qualifications:**
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Proven experience in desktop support or a similar role, demonstrating strong problem-solving abilities.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with networking concepts and basic troubleshooting techniques.
- Excellent communication and interpersonal skills, with a customer-focused approach.
- Ability to work effectively both independently and as part of a team.
**Preferred Skills:**
- Experience with Active Directory and remote support tools.
- Knowledge of hardware components and peripherals.
- IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
Elevate your career with EXCIS, where your skills will make a difference and your contributions are valued. We look forward to your application!
