You are a strategic thinker passionate about driving solutions in KYC. You have found the right team
As an Associate in KYC team, you will oversee a team of KYC Specialists and provide guidance, coaching, and development to the team, while managing staff training and performance reviews. You will participate in the selection, promotion, and performance management of staff, focusing on meeting daily productivity and quality goals. Maintain excellent customer service standards to define, analyze, and resolve customer inquiries and escalations, and closely manage the department's daily operations.
Job Responsibilities
- Manage the performance, discipline, and termination of employees within the assigned team. Perform day-to-day management of a team of KYC Specialists, including coaching and providing ongoing performance feedback.
- Track individual team members' performance over time to evaluate their learning and capability. Explain work processes and procedures, and organize workflow.
- Address any service issues escalated by internal or external customers. Conduct Quality Assurance reviews of the KYC Specialists' output and provide feedback.
- Identify special training needs that may benefit the KYC Specialists. Proactively highlight potential issues to management and Compliance.
- Drive process improvements and implement necessary changes.
- Identify root causes, understand connections, evaluate alternatives, and interpret information innovatively to support the risk function and protect the firm.
- Take independent action and seize opportunities for progress.
- Make effective, data-driven decisions in the bank's best interest and coach others to do the same. Exhibit high standards of customer service to internal and external customers.
- Create an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices. Provide necessary information for KYC Specialists to perform their jobs.
- Organize workflow and distribute work appropriately. Provide objective feedback to support ongoing development of KYC Specialists.
- Participate in regular Risk and Control Self Assessments (RCSAs) to ensure appropriate controls are in place to mitigate risk and pass audits.
Required qualifications, capabilities and skills
- Graduate with at least 4 years of experience, including Data Processing and minimum of 3 years in People Management.
- Demonstrated ability to develop, manage, coach and motivate teams
- Previous experience in AML, Compliance, Fraud, KYC or Operational Risk
- Knowledge of banking products
- Proven leader of process and organizational change
- Demonstrated ability to identify, analyze, plan, prioritize, and solve problems, by providing viable solutions and executing
- Strong communication and presentation skills
- Competent in mainframe and PC based systems, with a strong proficiency in MS Office
- Excellent problem solver
- Ability to cope with change; comfort with ambiguity
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
