Knowledge Management & Bid Specialist

Payoneer’s mission is to enable businesses of all sizes from anywhere in the world to access the rising, global economy by enabling them to transact globally as easily as they do locally. Life at Payoneer is a global community, where you’ll work with colleagues all over the world, serving small- and medium-sized business customers and partners in over 190 markets. 

We are seeking a highly organized and detail-oriented Knowledge Management & Bid Specialist to join our Operations team. This role is pivotal in ensuring that all Country-related information is accessible, accurate, and up-to-date while also supporting Sales and CSM teams in responding to client queries and RFPs. The ideal candidate will be responsible for developing a robust knowledge repository, streamlining knowledge-sharing processes, and advising on bid responses to improve operational efficiency and enhance the overall client experience.

• Build and manage a centralized repository of HR policies, procedures, templates, best practices, and bid responses across countries.
• Ensure all documentation is updated, accurate, and easily accessible to Sales, CSM, and Ops teams.
• Standardize bid responses by developing a library of pre-approved content for quick and efficient proposal submissions.

• Partner with the Sales team to understand client queries, draft accurate responses, and provide subject matter expertise on HR operations.
• Collaborate with Legal, Compliance, and Finance teams to ensure bid responses align with regulatory and operational standards.
• Track common queries in client queries and proactively create response templates to improve turnaround time.
• Provide insights and recommendations on pricing strategies, competitive positioning, and HR-related bid terms.

• Develop high-quality content such as FAQs, guides, manuals and training materials and presentations 
• Work closely with HR Ops to gather and curate relevant HR and compliance-related information.
• Ensure consistency and clarity in all client-facing documents and knowledge materials.

• Monitor and analyze usage and effectiveness of knowledge management systems.
• Generate reports and metrics to measure the impact of knowledge management initiatives and bid success rates.
• Track and evaluate win/loss rates of bids, gathering insights to refine future responses.