Are you customer obsessed, relentlessly focused on achieving high standards, street-smart and analytical, execution focused, hungry and passionate about e-commerce, an experienced sales executive with a strong work ethic? If yes, this opportunity will appeal to you.
Amazon Seller Services is an important division of Amazon Inc., a multi-national company headquartered in Seattle, USA. The division aims to help sellers grow their business by offering services, which leverage high quality Amazon capabilities. Amazon Seller Services is now looking to work with Indian retailers and offer them services, which will scale their business. See www.amazonservices.com for services offered in US & www.services.amazon.in for product details in India.
As a Lead, Paid Account management with Amazon Seller Services India, you will have the exciting opportunity to deliver Amazon’s offerings in India. You will be the face of Amazon to sellers registered with Amazon. Your success will be measured by the performance of your sellers and impact of sellers on creating a great customer experience for buying consumers. The ideal candidate will possess a demonstrated ability to think strategically about business, product, and e-commerce challenges, with the ability to build and convey compelling value propositions to sellers of particularly small sizes.
To be successful in this role, you will need to have superior people management and customer interfacing skills and demonstrate ownership, analytical ability and an eye for detail. Operating in a fast-moving and sometimes ambiguous environment you will work autonomously taking full control and responsibility for achieving business objectives. This role provides opportunities to develop original ideas, approaches, and solutions in a competitive and ever-changing business environment.
Roles and Responsibilities:
· Manage seller/category level goals through relevant business insights. Build and execute category level growth plans that cover key business opportunities for the seller and Marketplace.
· Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals.
· Provide individual coaching feedback sessions, and frequent one-on-ones that focus on performance, attendance adherence and career development.
· Serve as a leader and point of contact for escalated sellers and provide support and resolution on time
· Partner and communicate with stakeholders to ensure a consistent employee/seller experience is achieved.
· Lead team meetings focused on team performance, policy and site updates, and team-building activities.
· Analyze relevant data to provide business insights. Conduct deep dive analysis and present data trends on the seller’s current business and future opportunities. Publish recommendations and action plans based on data
· More than 4 years of experience in Account Management / inside sales and last 2 years in People Management. Post-graduation is Preferred. · Experience in an analytical, results-oriented environment with external customer interactions. · Proven ability to manage the business “by the numbers”. Must be metrics-driven. · Experience in developing, directing, and managing a group of individuals including managing career growth. · Experience in developing and implementing new strategies and procedures. · Experience devising and communicating administrative and procedural decisions.
· Experience working with e-commerce, SME retailers, advertising, or media. · Experience in organizing, prioritizing and scheduling work assignments. · Experience developing, planning, and implementing short and long-range goals (both for individuals and for the team). · Passion for delivering a positive Customer experience. · Experience in performing ambiguous tasks without guidance and support. · Excellent verbal and communication skills
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