Junior Product Support (Automation Testing)

Founded in 2016, Katalon is the leading provider of a modern, comprehensive quality management platform. Katalon Platform enables quality assurance, DevOps, and software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.

Since its first launch, Katalon has experienced tremendous growth, serving more than 30,000 teams around the globe, many of which are in the Fortune Global 500, such as PwC, KPMG, Abbott, etc. Katalon is recognized as a top automation tool by prestigious review sites, such as G2, Gartner, Capterra, and IT Central Station. 

Responsibilities:

• Collaborate with Product team to do beta testing and reproduce the issue
• Respond to customer inquiries and provide technical assistance via various communication channels
• Troubleshoot and resolve customer issues and document solutions
• Collaborate with cross-functional teams to address customer needs and improve product functionality
• Maintain knowledge of our products and stay up-to-date with new features and enhancements
• Contribute to the development of support resources, such as knowledge base articles and FAQs