Job Family:
GIC Process (India)
Travel Required:
None
Clearance Required:
None
What You Will Do:
- Review of transactions, prior alerts or investigations, and accounts held by the subject.
- Responsible for hands-on resolution of client fraud issues and daily client needs
- Executing procedures as prescribed; opening reviews for all matters upon which an assessment is performed; determining that an investigation is or is not warranted
- Ensure appropriate collection and analysis of documents to obtain a complete understanding of the fraudulent activity
- Document adequately all findings and conclusions related to the assessment with explanations in narrative form.
- Exhibit judgement on sensitive matters and execute required deliverables
- Coordinate interdepartmental fraud response and subsequent actions between Deposit Operations, RMs and RAs and Treasury
- Provide daily administrative functions for fraud triage and investigations to include; obtaining the proper documentation, account monitoring, facilitate opening and closing accounts, managing exceptions, and contacting clients
- Create and submit SAQ’s as needed
- Ensure timely and accurate reporting, and proper disposition to fraud events
- Responsible for building strong working relationships with clients and team members/internal partners
- Execute special projects as needed
- Conduct research and analysis of account activity to assess levels of risk and detect fraudulent activity
- Act as a subject matter expert providing guidance to clients on fraud events and their required actions
- Utilize strategic tools, resources and procedures to diligently evaluate accounts and customer situations that may require unique treatment and a specialized approach
What You Will Need:
- Strong verbal communication and problem-solving skills
- Ability to multi-task, as needed, to get the job done
- Effective analytical, problem solving, and decision-making skills
- Efficient organizational skills to include effective time management in all key responsibilities of the job
- Effective project and change management skills, ability to work at a consistently changing pace
- Proficient knowledge of PC/Internet including Word, PowerPoint and Excel
What Would Be Nice To Have:
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
