Junior Analyst - Business Operations (Support) | Mumbai

About Rentokil PCI

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India. 

For more details: https://www.rentokil-pestcontrolindia.com

POSITION RESPONSIBILITIES / REQUIREMENTS:

The Analyst - Business Operations is responsible for working within the Application support team to ensure the issues reported to him are resolved within the time specified. The successful candidate will demonstrate accountability, flexibility and adaptability to handle multiple and changing priorities and be able to successfully collaborate with other teams and  stakeholders. 

The person will report to the Manager - Application Support. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. 

GENERAL DUTIES & RESPONSIBILITIES

• Should be able to resolve the queries raised by the branches. 
• Analyze business processes and requirements
• Create and maintain process documentation 
• Conduct unit testing and troubleshooting

KEY DELIVERABLES

• Troubleshooting issues and providing solutions within the timeline
• Providing support to the in-house applications
• Should be a very strong team player
• Enhancing knowledge with self-learning abilities
• Should be able to maintain SLA

CORE COMPETENCIES

• Strong analytical skills
• Should be able to build SQL queries
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to think logically and troubleshoot issues
• Excellent interpersonal (verbal and written) communication skills are required to support working in project environments that includes internal, external and customer teams