Jr. Customer Service Associate

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.

Senior Customer Service Associate will be responsible for maintaining/ enhancing customer relationships, ensuring Complex customer deliverables and queries are turned around efficiently using the proprietary NielsenIQ platforms. The job will focus on customer support through the quality of deliverables, use of CSO/ MSD for task triaging and resolving customer requests and queries, and consistent review stipulated customer success metrics to drive satisfactory customer experience. Identify emerging customer queries and quality trends for product/ process improvement.

Responsibilities:

• Exposure to Overseas Markets
• Process Management Experience
• Process Improvement Experience
• Track record of Handling Big Data
• Data Visualization Experience (Dashboarding)
• Software Skills (Power BI/R/Python/Advanced Excel/SPSS/SAS/Tableau/ RPA/ UI Path, VBA etc.)
• Exposure to Primary Research
• Exposure to secondary Research (using secondary sources of Data)
• Exposure to CPG Industry
• Presentation Skills
• Keen interest in FMCG sector
• Proven experience working as a client servicing
• Strong analytical and problem-solving skills
• Coordinate internal processes and determine the best utilization of resources to increase client satisfaction
• Encourage revenue growth by inspiring clients for additional services
• Become the reliable point of contact for each customer that is required to establish a strong business relationship
• Tracks competition and other information that will be of value to your clients.
• Develops an understanding of how to work with clients and experts including communication, time tracking, monthly reports, etc. and works with team to ensure they are delivered on time.
• Ensures all work is completed in a timely manner and produced to the highest possible standard.

• 2+ years’ experience in analytics environment, carrying out data analytics, data management, Experience of client management in order to deal with day-to-day servicing nuances.
• Ability to proactively understand client's requirement and identify opportunities for Product/ process improvements.
• Project management aptitude (critical path, task sequencing, problem solving, etc.)

• Good organization skills, meeting deadlines, and team player
• Good communication & interpersonal skills, and high energy
• Gauge customer sentiments and act according to defined protocols
• Ability to translate technical details from different customer contexts
• Troubleshooting using Influencing skills
• Ability to multi tasks and Workload management skills

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion