JM Supervisor - Siliguri

About Rentokil PCI

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India.

For more details: https://www.rentokil-pestcontrolindia.com

About the Role:

• The JM Supervisor is responsible for managing a team of technicians and delivering quality Termite services, optimising material consumption and service excellence through them. The incumbent will report to the OM / AOM/ Sr OE and will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

• Manage a team of technicians and deliver Service Excellence through a team.
• Ensure contractual obligations to our customers are met; ensuring consistently high standards of workmanship are delivered.
• Supervision of Termite jobs, SMEs jobs in absence of TSPO jobs, and supporting Solo Technicians if required (Should not be utilised for Office work)
• Issue of materials, chemical, Fuel and monitoring & optimising consumption.
• Verify physical stock and ensure the same is matching with NAV once in 15 days.
• Prepare Bags and Materials for technicians one day in advance for next day's schedule, by taking the next day schedule from Planner daily @ 3 pm
• Allocate technician for daily deployment in coordination with SPs as per OTOZ
• Expected reduction in material consumption at site and in route to optimum utilisation of resources
• Inform BM/OM for non moving material each month. Monitor material expiry dates and inform OM/BM min 3-4 months in advance.
• Update OE on surplus stock / near to expiry & Prepare indents
• Physical stock taking at branch and at customer sites
• Ensure store remains clean and in neat condition
• PPE distribution check and issue
• Check service quality when on supervision & surprise visits
• Supervise termite jobs and optimise ToS for termite jobs
• Improve quality of Termite jobs to reduce complaints
• Encourage more technicians to submit leads

Key Result Areas:

• Control & reduction in material cost
• Effective utilisation of Squad and Improve Termite ToS
• TSPO- Complaint reduction
• Increase in nos. of Technicians submitting leads
• Streamline PPEs usages and stores material issue & receipt

Competencies (Skills essential to the role):

• Proven for his skills in various PMS
• SCP operating knowledge
• Assertive, Self Confident and Team player
• Positive Attitude
• Takes pride in their work
• Ability to work Independently
• Leadership skills for getting work done, persuasive
• Well Groomed

Educational Qualification / Other Requirement:

• Minimum 10th pass (prefered 10+2), can read & write in local language (English prefered )
• Successfully completed L1 Training Program (L2 Preferred)
• Preferably possess two wheeler with valid driving license
• Working knowledge of computers will be an added advantage