ITSO/Senior Consultant Specialist

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist

In this role, you will:

• This ITSO role will oversee Domestic payments infrastructure and its services, ensuring high availability, security, and performance while driving improvements to meet evolving business needs.
• Service Ownership: Own the end-to-end lifecycle of Domestic payments service, ensuring robust, secure, and compliant service delivery.
• Stakeholder Management: Serve as the primary point of contact for internal business units, IT teams, third-party vendors, and regulatory bodies regarding Domestic Payments service.
• Operational Excellence: Monitor service level agreements (SLAs), key performance indicators (KPIs), certificate renewal and performance metrics for both platforms, working proactively to resolve any issues.
• Incident & Problem Management: Oversee incident resolution and root cause analysis for both payment services, ensuring swift resolution and implementing preventive measures.
• Compliance & Risk Management: Ensure compliance with internal and external regulations, proactively identifying and mitigating risks.
• Service Improvements: Lead initiatives to enhance system performance, reliability, and customer experience, including process automation and integration with emerging technologies.