ITAOS Engineer

Job Title: ITAOS Engineer

Corporate Title: AVP

Location: Pune, India

Role Description

Deutsche Bank is actively renewing its digital channels and has started many strategic and challenging projects. Next to some major technological changes Deutsche Bank has decided to step into the Agile software development methodology in order to improve its agility and reduce time to market without scarifying quality.

L3 support is crucial for maintaining the smooth operation of IT systems and ensuring that complex technical issues are resolved efficiently. You will also bring your expertise in building solution for ongoing project & initiatives.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under child care assistance benefit (gender neutral)
• Flexible working arrangements
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your Key Responsibilities

• Diagnose and resolve complex technical issues that have been escalated from lower support levels (L1 and L2). Analysis of existing process and underlying system landscape
• Analyse system logs, conduct root cause analysis, and implement solutions
• Serve as a subject matter expert (SME) in assign application/systems/products.
• Responsible for managing tickets and handling incidents & problems raised by stakeholders.
• Provide guidance and support to junior team members and other support levels.
• Create and maintain detailed documentation of known issues, solutions, and processes.
• Develop technical guides and knowledge base articles for internal use and customer reference.
• Work closely with development teams to identify and resolve software bugs or system issues.
• Work with ITAOs closely and assist them to complete the technical topics assigned. On rare occasions may be also asked to develop/support infrastructure components to meet the application requirement
• Collaborate with other departments to provide technical insights and support.
• Be proactive and take ownership of L3 level task till the resolution/implementation without need to wait for tasks to be assigned before start working on it
• Ensure effective communication of technical information to non-technical stakeholders.
• Responsible to create/update monitor system performance and reliability, implementing preventive measures.
• Responsible and manage the monitoring tool (Geneos), Application Jobs (scheduling tools).
• Participate in DR activity, system upgrades, patches, and maintenance activities

Your skills and experience

As Level 3 Support, we would love if you bring:

• At least 9+ years of experience in diagnose and resolve complex technical issues that have been reported and/or escalated from lower support levels (L1 and L2)
• Analyze system logs, observe monitoring tools for systems health checks regularly, conduct root cause analysis, and implement solutions
• Proficiency in Unix/Linux operating systems and Oracle Database management
• Excellent knowledge of Unix/Linux, Webservices, messaging (JMS/MQ), ticketing tool (Service Now)
• Knowledge of incident management, problem management and service request raise by business stakeholders.
• Batch processing, application servers (Tomcat/apache httpd etc), testing & debugging.
• Excellent knowledge of monitoring tools, scheduling tools. Good to have knowledge of UCD, BitBucket etc.
• Able to create/handle the ServiceNow change ticket from scratch till implementation on production by taking ownership and stay proactive to take it to closure
• Hands-on experience in Devops/(CI/CD), JIRA, Confluence, GIT/BitBucket
• Workable knowledge about housekeeping activities like Garbage collection, cache clearing
• Strong troubleshooting skills with good analytical skills
• Good to have experience in any cloud preferably GCP but not mandatory

Soft skills:

• Very good communication, presentation and interpersonal skills
• Should be able to challenge/convince a solution approach, if required
• Good team player and have right attitude towards work

How we’ll support you

• Training and development to help you excel in your career
• Flexible working to assist you balance your personal priorities
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.htm

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.