ITAM Analyst

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Role: ITAM Analyst,

Reporting to Team Lead

Work mode : Hybrid

Team player

IT Asset Management (ITAM) Analyst Job Description – India

The IT Asset Management (ITAM) Analyst is involved in the coordination of hardware and software acquisition, tracking, assignment, decommissioning, disposal and generally maintaining hardware and software inventory and assets; coordinate asset movement throughout the company and maintains software title.  You will also provide oversight and coordination for IT asset inventory management and configuration management processes to support the Service Asset and Configuration Management (ITAM) program. You will be asked to have a customer-focused mindset.

Responsibilities:

• Maintain hardware asset records in ServiceNow for the full lifecycle of the asset, from acquisition to disposal
• Work with ServiceNow support teams to troubleshoot and resolve incidents involving issues with asset automation, discovery and integrations with other systems
• Participate in outside audits for software and hardware assets
• Perform periodic audits and update asset records accordingly
• Manage asset records in ServiceNow
• by fulfilling request for asset database updates
• Maintain the database integrity and ensure compliance with asset governance and standards
• Facilitate the accurate reporting of assets, including asset security compliance
• Skills Required:

·       Bachelor’s degree in computer science, MIS, Information Technology, or related field OR certification or equivalent experience

·       6-8 years’ experience with knowledge and application of IT Asset Management concepts and processes, including management of IT hardware and software procurement, and asset management processes throughout ITAM lifecycle

·       Experience with asset management software; specific experience with ServiceNow

·       Conceptual knowledge of Information Technology department functions and processes, or a previous IT Technical Support background

·       Direct knowledge and application of IT Asset Management concepts and processes, including management of IT hardware and software procurement, and asset management processes throughout ITAM lifecycle

·       Financial or Accounting experience accounting principles

·       Hands-on experience managing and reconciling hardware inventories, including conducting audits and reconciling discrepancies

·       And ability to detect anomalies and errors in records

·       Problem research, data gathering, capabilities

·       Knowledge or experience with automated discovery or monitoring tools

·       Experience working across multiple vendors and managed service providers.

Skills:

·       ITIL Foundations V3 or V4 Certification

·       Asset Management certifications such as CHAMP, CAMP, CSAM

·       Experience with Armis

·       Lean IT Six-Sigma Certifications

·       Experience with Agile SAFE Methodology

Benefits:

• The ability to collaborate with, learn from colleagues in a complex, global organisation.
• We provide a working environment with a creative company, paired with a great compensation package, great benefits, and a supportive atmosphere where you can sharpen with new challenges and development opportunities.
• Hybrid work-from-home and at a determined Rockwell Automation facility.
• Corporate Social Responsibility opportunities,
• Support from our 24/7 employee assistance program.

Primary work location: Bangalore, India.

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.