IT Specialist I

Vanderlande is a Global Leader in Automated solutions and are part of Toyota Industries Corporation, we specialize in delivering innovative systems for airports, warehousing, and parcel handling, including advanced baggage handling, integrated order fulfilment solutions, and optimized sorting systems. Our expertise encompasses automated storage and retrieval systems (ASRS), conveyor and sorting systems, robotic solutions, and comprehensive software packages. Committed to sustainability.

Your role as IT Support Team member is a critical part of the end to end support chain in to our global customers in the warehousing sector.
You'll be line managing a team of IT experts and their activities which are primarily the early identification of and proactive action to preventing Incidents through to handling and speedy resolution of Incidents & Problems and when necessary executing changes to the IT landscape that we manage on behalf of our customers.
Your tasks and responsibilities

• Mandatory Skills:

  
  

  Excellent Oral and written communication skills

  
  

  10 - 12 yrs of exp in Linux and Systems administration and automation in enterprise environment Administration and installation of Linux servers (SuSE Linux Enterprise, RedHat, CENTOS) exp with Linux in Cloud and Container platforms. Experience with tools like Docker & Kubernetes is desired.

  
  

  Sound knowledge of server environments both Linux & Microsoft Windows Server (Server 2016 R2, 2019) Client OS (Windows 10,11) (MCSA & RHCSA certifications)

  
  

  Sound Knowledge of Virtualization, VMware ESXi 6 or above (VCP certification a must).

  
  

  Experience with HP server and storage platforms

  
  

  Expert knowledge of Server hardware and monitoring concepts related to the same.

  
  

  Working knowledge of enterprise monitoring tools like SCOM & Nagios would be desired.

  
  

  Primary Roles & Responsibility:

  
  

  Monitoring health of Datacenters worldwide & taking corrective actions.

  
  

  Support virtualization & network related topics.

  
  

  Provide first level contact and convey resolutions to customer issues & escalate unresolved queries to the next level of support.

  
  

  Monitoring and maintaining local inventory of hardware & Software.

  
  

  Experience in a fast pace 24X7 environment, need good time management, solid communication skills, and quick response.

  
  

  Excellent organizational, and support case management skills. Successful communicator at all levels using all media, with excellent interpersonal skills.

  
  

  Hands-on experience providing end-user support in a high availability, mission critical support operation. Managed Services Support experience is a plus.

  
  

  Excellent communications skills and the ability to communicate effectively at all levels both within and outside the organization.

  
  

  Strong knowledge of standard hardware & software configurations, Storage and Computing preferred.

  
  

  Demonstrates skill, knowledge and understanding of company, products, job duties, and appropriate work methods.

  
  

Qualifications, Experience and skills

Qualifications

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).

Skillset includes.

• Service mindset with a commitment to excellent customer service.
• Ability to make excellent decisions and solve problems effectively.
• Strong analytical skills and the ability to work independently.
• Excellent listening and communication skills.
• Flexibility to adapt to changing circumstances and handle work pressure.
• Strong technical knowledge across a range of IT areas, including hardware, software, networks, and security.

You'll be joining of a thriving Service Management community. We'll give you access to all the support and learning you need to grow your skills and career, and to help your team be at their best.