IT Service Owner (ITSO) for Payments Services/ Lead Consultant Specialist

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Lead Consultant specialist. 

In this role you will:

• This ITSO role will oversee both the instant payments infrastructure and the GTExchange platform, ensuring high availability, security, and performance while driving improvements to meet evolving business needs
• Service Ownership: Own the end-to-end lifecycle of both Instant Payment and GTExchange Swiss Payment systems, ensuring robust, secure, and compliant service delivery.
• Stakeholder Management: Serve as the primary point of contact for internal business units, IT teams, third-party vendors, and regulatory bodies regarding instant payment and GTExchange services.
• Operational Excellence: Monitor service level agreements (SLAs), key performance indicators (KPIs), and performance metrics for both platforms, working proactively to resolve any issues.
• Incident & Problem Management: Oversee incident resolution and root cause analysis for both payment services, ensuring swift resolution and implementing preventive measures.
• Compliance & Risk Management: Ensure compliance with internal and external regulations, including Swiss payment standards, PSD2, SEPA, SWIFT, and other relevant frameworks, proactively identifying and mitigating risks.
• Strategic Roadmapping: Develop strategic roadmaps for instant payments and GTExchange systems, incorporating system upgrades, new functionality, and digital transformation opportunities.
• Service Improvements: Lead initiatives to enhance system performance, reliability, and customer experience, including process automation and integration with emerging technologies.
• Budget Oversight: Manage budget allocation and financial forecasting for instant payment and GTExchange services, ensuring resources are effectively allocated.
• Cross-Functional Leadership: Guide a team of professionals to support the execution of strategic projects, troubleshoot issues, and drive continuous service improvements.
• GTExchange Platform Oversight: Manage the specific requirements of GTExchange, HSBC’s critical Swiss payment processing platform, ensuring its alignment with Swiss and international standards.
• Vendor Coordination: Collaborate closely with GTExchange vendors and support teams for effective platform maintenance, upgrades, and enhancements.
• Security & Compliance: Ensure GTExchange meets Swiss regulatory standards, data security, and confidentiality requirements.
• Process Optimization: Continuously evaluate and improve GTExchange processes to enhance speed, accuracy, and compliance in payment processing.