IT Service Manager /Lead Consultant Specialist

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Lead Consultant Specialist

In this role, you will:

• Overseeing Lending Services consumed in the UK
• Overseeing a group of ITSOs ensuring they compete their respective duties.   
• Ensuring permanent resolutions are prioritized and progressed for Incidents/Problems.
• Overseeing the necessary Change Management process, ensuring clean, failure free change. 
• Working closely with the Development team as integral member of ‘Agile development’ projects. 
• Coordinating operation projects, such as application platform evergreening.
• Ensuring DRE (Disaster Recovery Exercises) for new applications, Support Infrastructure RTB activities like yearly Role Swap exercises
• Managing SSL Certificate Upgrades and Security Patches installations on PROD servers
• Utilize existing HSBC tools for Information Technology Service Management. 
• Ensuring support matrices are up to date and effective for UK Services
• Communicate effectively with exec management, providing timely status reports as required.