We are looking for a proactive Technology Enthusiast to join us as IT Service Manager for Bangalore. You will control the entire lifecycle of our mobile estate from device procurement through retirement and optimize costs and usage with global Enterprise Mobility Management (EMM).
A passion for technology, excellent analytical skills, and the ability to thrive in a cross-cultural environment are key attributes we seek. If you are curious, driven, and eager to explore new possibilities, we'd love to talk to you about this exciting opportunity.
About You – experience, education, skills, and accomplishments
- Collaborate with cross-functional teams and 3rd party to address service issues, fostering effective communication and coordination to achieve resolution.
- Bachelor’s degree in Computer Science, Engineering, Mathematics, etc or equivalent experience.
- Minimum 5 years of experience in Troubleshoot and resolve complex hardware, software, and network-related problems
- Oversee enterprise mobility suite from cost optimization to device lifecycle management with managed mobility service experience
It would be great if you also had . . .
- Experience in building, managing, and maintaining a knowledge base containing policies, procedures, documentation, and knowledge base articles
- This role involves working closely with various departments (IT, T&E, Finance and 3rd Party Supplier) to optimize mobile device usage, manage mobile expenses, and ensure compliance with company policies.
- Proficiency in personal computer operating systems, security and office automation software, including Microsoft Windows 10, Teams, Outlook, Word, Excel, PowerPoint, LucidChart, Microsoft SCCM, and Microsoft Office 365.
What will you be doing in this role?
- Provide support and solutions include request fulfilment, incident resolution, IT services and implementation, knowledge management and unified endpoint management.
- Accelerate employee onboarding and productivity through seamless mobile carrier management, adding service to an existing device, order new device.
- Support our UEM deployment with mobility management to provide policy and compliance management, and endpoint security to protect against threats and data breaches.
- Gain visibility to our enterprise mobility expenses, data and usage.
- Discover cross-category trends and configure custom reporting dashboards to efficiently manage and validate contracts, inventory, invoices, processing and payments to reduce costs and optimize resources.
- Elevate enterprise mobility suite through granular mobile expense management insights and configurable analytics dashboards. Accurately allocate mobile costs at a global scale and enable strategic decision-making to optimize our mobile estate.
- Track and report on resolution and performance metrics related to mobile device management and support
- Efficiently plan budgets and align our mobile estate with our organization's financial goals to optimize our enterprise mobility suite.
- Monitor and analyze team performance metrics related to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), identifying areas for improvement and implementing strategies to optimize service delivery.
About the Team
Global IT Workplace Services function with team members based across multiple geographies in across the Globe. The team comprises 50 Members and reports to the Director of Global IT Workplace Services.
Hours of Work
- Fulltime
- 45 h/week
- Hybrid working model
At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
