IT Service Management Representative

Project Role : IT Service Management Representative
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : MySQL Database Administration
Good to have skills : SAP HANA DB Administration, Oracle Database Administration (DBA)
Minimum 2 year(s) of experience is required
Educational Qualification : Graduation mandatory
Summary: As an IT Service Management Representative, you will manage the delivery for IT production systems and services. Your role will involve supporting the infrastructure service management lifecycle, ensuring client satisfaction, and managing risk to services. You will provide operational support, ensuring that production systems and devices are online and available. This position offers an opportunity to contribute to the smooth functioning of IT operations and ensure the reliability of services. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Ensure client satisfaction by delivering IT production systems and services. - Support the infrastructure service management lifecycle. - Manage risk to services and ensure their availability. - Provide operational support for production systems and devices. - Assist in troubleshooting and resolving technical issues. - Collaborate with cross-functional teams to address service-related challenges. Professional & Technical Skills: - Must To Have Skills: Proficiency in MySQL Database Administration. - Good To Have Skills: Experience with SAP HANA DB Administration, Oracle Database Administration (DBA). - Strong understanding of database management principles and best practices. - Experience in performance tuning and optimization of database systems. - Knowledge of backup and recovery strategies for databases. - Familiarity with database security and access control. - Ability to troubleshoot and resolve database-related issues. - Excellent problem-solving and analytical skills. Additional Information: - The candidate should have a minimum of 2 years of experience in MySQL Database Administration. - This position is based at our Bengaluru office. - A Graduation degree is required.Graduation mandatory

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.