IT Service Management Representative

Project Role : IT Service Management Representative
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : MySQL Database Administration
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your role will involve supporting the infrastructure service management lifecycle, ensuring client satisfaction, and managing risk to services. You will provide operational support to ensure that production systems and devices are online and available. This position offers an opportunity to contribute to the smooth functioning of IT operations and ensure the efficient delivery of services. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Manage the delivery of IT production systems and services. - Support the infrastructure service management lifecycle. - Ensure client satisfaction and management of risk to services. - Provide operational support to ensure production systems and devices are online and available. - Collaborate with cross-functional teams to resolve issues and improve service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in MySQL Database Administration. - Strong understanding of IT service management principles and practices. - Experience in managing IT production systems and services. - Knowledge of infrastructure service management lifecycle. - Experience with incident management and problem resolution. - Good To Have Skills: Experience with ITIL framework. - Familiarity with IT operations and support processes. - Knowledge of IT risk management and mitigation strategies. Additional Information: - The candidate should have a minimum of 5 years of experience in MySQL Database Administration. - This position is based at our Mumbai office. - A 15 years full time education is required.15 years full time education

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