IT/OT Specialist

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Hitachi Energy is currently looking for an IT/OT Specialist for the High Voltage Business to join their team in Savli, India. This team seeks a skilled and motivated individual.

Hitachi Energy is a leader in high-voltage technology, offering a wide range of high-voltage products up to 1,200-kilovolt (kV) helping enhance the safety, reliability and efficiency of power networks while minimizing environmental impact. Our technology leadership continues to facilitate innovations in power transmission, enabling smart grids and enhancing eco-efficiency.

Hitachi Energy’s EconiQ™ high-voltage portfolio eliminates SF6 with reliable and scalable solutions for the lowest carbon footprint. The EconiQ line has achieved two world’s first – the replacement of SF6 in existing high-voltage equipment called EconiQ retrofill and the breakthrough SF6-free 420 kV circuit-breaker. Hitachi Energy has placed sustainability at the heart of its Purpose and is advancing a sustainable energy future for all. 

Mission Statement

As IT/OT Specialist you provide computer onsite support execution for factory or Hitachi energy site's owned/managed assets​ and operational support of both office IT and shop floor IT/OT assets that are not supported by the OSS techs. You carry out IT/OT Cybersecurity first responder tasks​ and IT/OT assets cybersecurity operational tasks​.

Your Responsibilities

• Provide support to end users, IT equipment, software in meeting rooms and similar user collaboration/common areas as part of desk-side support 
• Provide computer onsite support of execution for Factory ​or Hitachi energy site's owned/managed assets​. Carry out OT asset IT/OT Cybersecurity operational tasks
• Carry out the IT/OT cybersecurity first responder tasks by investigating and determining the scope of the incident and working with the cybersecurity team to contain and remediate the incident, under guidance from the factory incident responder​
• Identify critical assets: responsible for identifying critical assets within the factory that require monitoring and protection​
• Install and configure remediation measures: install and configure security patches on critical assets to protect the environment from security incidents, with additional assistance whenever required​.
• Report any abnormal behavior of OT systems: raise alerts to incident response teams in case of detected security events in the operational technology (OT) environment, such as unauthorized access attempts or changes to control systems​
• Work with vendors: to ensure that the security patches and OT systems are properly configured and maintained​
• Implement security measures: implement security measures regarding business managed assets to ensure that the factory's IT/OT systems are secure and protected from potential security threats, under guidance of global cybersecurity teams and the factory process engineer.​
• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background

• Have completed a formal qualification or completed an apprenticeship in the field of information technology. Have minimum 3 years of professional experience in IT support.
• Carry out both, the Office IT and Shop Floor IT/OT assets operational support​ -Kiosks, Printers, Conf Rooms/ Teams rooms, Vendor machines execution/ support which Global OSS techs are not supporting or are managed/owned by factory​, CCTV / security system, Badging, Scanners for MES hardware support
• Have a proactive and solution-oriented mind-set and have the ability to work independently and self-driven.
• Service Now IT Enterprise Platform, MS Office 365, Windows, iOS, Asset Management Tools.
• Methodologies -ITIL 4 Preferred, L6S Lean 6 Sigma Certified.
• Proficiency in both spoken & written English language is required.