Requires specialized depth and/or breadth of expertise and technical knowledge of IT operations. Works independently, with guidance in only the most complex situations. Interprets business challenges and recommends best practices to improve technology products, or to improve processes or services through applicable technology. Configures, installs, maintains and upgrades computer systems hardware and software. Restores files or systems by designing, writing and implementing back-up procedures. Provides high-level operational support for the organization's information systems and peripheral equipment such as application servers, database servers, web servers, desktops, printers and storage devices. May perform recovery procedures, scheduling and back-ups and monitors batch processes. Interprets business challenges and recommends best practices to improve technology products, or to improve processes or services through applicable technology. Uses sophisticated analytical thought to exercise judgement and identify innovative solutions. Leads functional teams or projects in solving complex technical problems with moderate resource requirements and risk.
Required Experience / Technical Skills
Additional Experience / Technical Skills
8+ years working in IT Infrastructure & Operations or other equivalent experience
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