IT Helpdesk Engineer

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

Become an IT Helpdesk Engineer for Zscaler! You will be a part of our technical helpdesk team by providing excellent service and resolving all technical issues for our employees. you'll be responsible for:

• Monitor and respond quickly and effectively to requests received through the IT Helpdesk
• Provide technical assistance and support for all incoming IT Helpdesk requests and issues related to computer systems, application, services, software, and hardware either in person or remotely over the phone.
• Follow up and ensure the issue has been resolved.
• Write training and instruction manuals. Document internal procedures.
• Manage PC/Laptop setup and deployment for new employees with standard hardware, images, and software.
• Provide employee orientation and training.
• Maintain daily performance and monitoring of computer systems.
• Install, modify, and repair computer hardware and software.
• Maintain inventory of all equipment, software and software licenses
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Computer hardware and software installation.
• Provide support for the company email system, web/audio conferencing service, and phone system.
• You will be reporting to Manager of Global Service Desk

 

3-8 years' experience with the following:

• Strong background in TCP/IP, IP networking knowledge, i.e. IP subnet, DNS, DHCP, FTP, SSH and etc.
• Microsoft Active Directory experience and all Windows networking.
• Microsoft Exchange / Gmail, Microsoft Windows OS, and Office Applications
• Working with varies server and client hardware platforms, i.e. DELL, Lenovo.
• Web/Audio Conferencing, i.e. WebEx, Join.Me

 

What Will Make You Stand Out (Preferred Qualifications)

• Strong problem-solving skills and the ability to work on multiple projects and issues
• Excellent written and verbal communication skills are necessary
• VMWare ESX/ESXi, vSphere, vCenter and VMware Server
• Knowledge of Phone System, VoIP
• Linux OS and basic services i.e. Apache/HTTPD, SSHD, SAMBA

 

At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to DEIB, visit the Corporate Responsibility page of our website.

 

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Multiple health plans
• A flexible time off policy
• Hybrid Working Model
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

#LI-Hybrid

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.