IT Functional Lead - Global Infrastructure Services

Career CategoryInformation SystemsJob DescriptionJoin Amgen's Mission to Serve Patients

If you feel like you’re part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of.

IT Functional Lead - Global Infrastructure Services

Live

What you will do

Let’s do this. Let’s change the world. In this vital role you will be responsible for developing and leading an innovative infrastructure engineering and operations team that delivers innovative infrastructure technologies that are reliable, resilient, secure and innovative. The Director GIS will be accountable for setting the strategic direction for global GIS capabilities under their purview, while ensuring alignment with organizational goals. The role requires expertise in managing architecture, design and delivery of infrastructure services including Networking, Storage/Backup/Archiving, Compute (Wintel, Unix, Virtualization), Continuous Monitoring, Infrastructure Automation, Cloud & DevOps Platform Engineering.

Additionally, extensive collaboration with global teams is required to ensure seamless integration and operational excellence. The ideal candidate will have a solid background in infrastructure management, coupled with leadership and transformation experience. This role demands the ability to drive and deliver against key organizational critical initiatives, foster a collaborative environment, and deliver high-quality results in a highly matrixed organizational structure.

Roles & Responsibilities:

• Provide strategic direction on the Global Infrastructure Services (GIS) products, platforms, services, and projects in alignment with organizational goals.
• Oversee the infrastructure development and operations lifecycle for the Global Infrastructure Services organization.
• Develop and implement strategic plans for advancing technologies across the Global Infrastructure Services organization.
• Leading a diverse team of hard-working engineers and administrators who are passionate and expert in their domain, and providing them with coaching, mentoring, and feedback.
• Define, lead, and build an elite, collaborative, and innovative team within a matrixed organization.
• Collaborate with geographically dispersed teams, including those in the US and other international locations, to ensure seamless integration and operational excellence across regions and functions.
• Balance strong technical results with outstanding customer focus, ensuring reliability, security, compliance, and quality of the GIS platforms and solutions.
• Driving and delivering against key organizational strategic initiatives and fostering a collaborative and agile culture.
• Partner and ensure alignment of the Amgen India DTI site leadership and follow global standards and practices.
• Foster a culture of collaboration, innovation, and continuous improvement.
• Manage budget responsibilities, maintain vendor relationships, oversee resource planning, and set goals for the team.
• Identifying and implementing industry standard practices, strategies, and processes to support a best-in-class infrastructure experience.
• Accountability for succession planning and talent development within your organization.
• Serving as a role model for Amgen leadership behaviors and for additional behaviors critical to success in a global, matrixed organization.

Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The infrastructure professional we seek is a leader with these qualifications.

Basic Qualifications:

Doctorate degree and 4 years of information technology experience OR

Master’s degree and 14 to 16 years of information technology experience OR

Bachelor’s degree and 16 to 18 years of information technology experience

Preferred QualificationFunctional Skills:Must-Have Skills:

• 12+ years of experience in the GIS capability areas (Networking, Storage/Backup/Archiving, Compute (Wintel, Unix, Virtualization), Continuous Monitoring, Infrastructure Automation, Cloud & DevOps Platform Engineering), with a solid background in developing and delivering resilient and innovative infrastructure solutions.
• Great leadership skills with the ability to lead large matrixed teams.
• Experience in driving transformation initiatives at global scale.
• Excellent verbal and written communication skills for technical and non-technical audiences of various levels in the organization.

Good-to-Have Skills:

• Work experience in the biotechnology or pharmaceutical industry.
• Degree in Computer Science, Information Systems, Engineering, or Life Sciences.
• Familiarity with GxP standards
• Demonstrated ability to lead and work in a global, matrixed organizational structure
• Experience driving a collaborative culture that values technical depth, accountability, and customer service.
• Strong problem-solving and analytical skills.
• Demonstrated ability to work effectively in a fast-paced, dynamic environment.
• Understanding of ITIL processes and implementation.

Relevant Professional Certifications

• Security Certifications: CISSP or similar.
• Network Certifications: CCIE, CCNP, or similar.
• Cloud Certifications: AWS Solutions Architect Expert, or similar.
• IT Service Management Certifications: ITIL (Intermediate or Expert Level) or similar.
• Virtualization Certifications: VMware Certified Professional (VCP), or similar
• Storage Certifications: NetApp Certified Data Administrator, or similar
• Agile Methodology, Scaled Agile Framework (SAFe) Agilist, SAFe for Teams or similar.

Soft Skills:

• Excellent leadership skills with the ability to develop teams and cultivate talent.
• Demonstrated ability to influence decisions with business & technology collaborators & leadership
• Strong transformation and change management experience.
• Exceptional collaboration and communication skills.
• High degree of initiative and self-motivation.
• Ability to manage multiple priorities successfully.
• Team-oriented with a focus on achieving team goals.
• Strong presentation and public speaking skills.

Thrive

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now

for a career that defies imagination

In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.

careers.amgen.com

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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