General Summary:
• The candidate should have 5 years of relevant industry experience.
• Candidate in this role will be required to be working in 24x7 environment and comfortable working in different shift timings.
• Provide technical support with an emphasis on customer service for Linux, UNIX, networking, enterprise applications.
• Candidate will be required to take up calls / chats and work on incidents raised by end users in Ticketing tool - ServiceNow.
• Manage incidents for numerous critical services supporting Qualcomm's hardware and software engineering environment globally.
• the reliability and performance for the services.
• Provide technical support with an emphasis on customer service for Linux, UNIX, networking, enterprise applications.
Task may include the following but not restricted to:
1. User maintenance tasks, including resetting passwords, creating users, disabling the automatic creation of users, and cleaning up files left open by former users.
2. Administrative operations, including setting the server security level, obliterating files to reclaim disk space, editing submitted change lists, verifying server integrity
3. Basic knowledge of server, storage path, commands to identify mounts, do network health check
4. Verify user access, verify site authentication
5. EDA tool experience will be a plus. Exposure to EDA industry tools such as Open Text ETX, LSF - load scheduler, E-commander, perforce are additional applications on which hands-on experience will be a plus
6. Use the existing technical SOPs and his / her domain expertise to resolve complex issues within the set SLA for the team
'Excellent oral and written communication skills Solid understanding of Linux and Unix OS'
4 years of Linux/Unix, Knowledge of DNS, TCP/IP and other networking concepts Must be a self-starter, team player Excellent troubleshooting skills and customer support experience Customer Service oriented and thrive in a dynamic environment .
Minimum Qualifications:
'Experience in any of Linux, Ubuntu, redhat and clustering technologies and systems such as Code scanning would be a definite plus Experience on SAN/NAS would be a plus Experience in Batch queuing technologies/LSF is a plus, VMware basics would be a plus.
Knowledge of and experience in supporting enterprise applications in a Linux/Unix environment.
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