IT Customer Service Representative

Project Role : IT Customer Service Representative
Project Role Description : Manage delivery for IT production systems and services. Drive incident, issue and outage management, investigation and restoration.
Must have skills : Cloud Infrastructure
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an IT Customer Service Representative, you will manage the delivery of IT production systems and services. You will drive incident, issue, and outage management, investigation, and restoration. Your typical day will involve ensuring the smooth operation of IT systems, resolving technical issues, and collaborating with various teams to provide effective solutions. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Manage the delivery of IT production systems and services. - Drive incident, issue, and outage management, investigation, and restoration. - Ensure the smooth operation of IT systems. - Resolve technical issues. - Collaborate with various teams to provide effective solutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Cloud Infrastructure. - Strong understanding of IT production systems and services. - Experience in incident, issue, and outage management. - Knowledge of investigation and restoration processes. - Good To Have Skills: Experience with IT customer service. - Familiarity with ITIL framework. - Understanding of IT security and compliance. - Knowledge of IT infrastructure and networking. Additional Information: - The candidate should have a minimum of 5 years of experience in Cloud Infrastructure. - This position is based at our Kolkata office. - A 15 years full-time education is required.15 years full time education

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Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com

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