At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the LifeTo strengthen our Service & Repair IT team, we are looking for an IT Business Analyst who will be working with other IT business analysts and our business counterparts on further developing and enhancing our IT solution to support our global Service & Repair strategy.
As an IT business analyst, you will play an important role to further develop and roll-out the IT solution, mService, used to support repair and logistical processes for medical equipment used in hospitals. You will be responsible for assessing, designing, and developing enhancements in conjunction with business stakeholders.
Responsibilities may include the following and other duties may be assigned.
- Lead business requirement discussions. Gather, evaluate, and document business needs and requirements and translate these into functional specifications and business process maps for medium complex changes.
- Participate in project and design reviews to evaluate and ensure that the design being applied meets policies, principles, and standards of Medtronic Global IT.
- Responsible to drive changes and enhancements through the change management process, including change coordination, communication with stakeholders, performing functional unit tests, coordinating user acceptance tests, cutover tasks and hypercare support.
- Coordinate development and support activities with external partners.
- Build up and maintain our knowledge repository.
- Provide 3rd level support activities for SAP related issues, which consists of analyzing and helping to resolve software related issues escalated by the support team and recommend solutions.
- Support SAP application which is highly integrated, candidates need to learn dependencies with other systems like SNOW and SMAX.
- Work with stakeholders in different time zones.
- Need to comply with global IT validation procedures which can be complex and time consuming.
- Work in a highly dynamic and challenging environment
- The work contributes directly to the well-being of patients
- Ability to participate in both internal and external training programmes with the purpose to enhancement technical and soft skills..
Required Knowledge and Experience:
- 3+ years of IT experience with Bachelor's Degree in Engineering, MCA, or MSc.
- Strong sense of ownership and accountability, self-motivation, enthusiasm, positive attitude and perform as a team player.
- Working in a methodical and detailed manner.
- Excellent communicative skills, especially in English.
- Ability to explain technical concepts in clear verbiage to non-technical stakeholders.
- Strong background in SAP Customer Service and Sales & Distribution modules
- Experience with gathering, documenting and challenging business requirements.
- Self-starter/learner, needs to be curious.
- Should be resilient and perseverant.
- Needs to able to handle direct feedback.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & CompensationMedtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
About MedtronicWe lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here
