IT Business Analyst III – Commercial

Work Schedule

Environmental Conditions

Job Description

Job Summary:

We are seeking a highly motivated and experienced individual to join our Middle East Africa IT team. The ideal candidate will have a solid grasp of CRM, Digital Marketing, and E-commerce processes and platforms. This role will be instrumental in driving digital transformation in the commercial and marketing domain.

Key Responsibilities:

• Process Analysis: Conduct in-depth analysis of existing processes to identify areas for improvement and optimization.
• Requirement Gathering: Elicit, document, and validate functional requirements ensuring alignment with business objectives.
• Solution Design: Collaborate with technical teams to design and implement effective IT solutions that support Commercial operations, particularly in CRM, Digital Marketing, and E-commerce.
• Testing and Validation: Develop and perform test cases to ensure that implemented solutions meet the defined requirements and quality standards.
• Documentation: Build and maintain comprehensive documentation, including user manuals, training materials, and process flow diagrams.
• Collaborator Management: Effectively communicate with collaborators at all levels, encouraging positive relationships and addressing their concerns.
• Commercial Technologies Expertise: Demonstrate in-depth knowledge of Salesforce (SFDC) and relevant digital technologies, such as marketing automation, e-commerce platforms, and customer service tools.
• Operations: Offer and assist with user training as needed, encompassing root cause analysis, incident management, and process improvement

Skills Requirements:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 6 to 8 years of experience as an IT Business Analyst, preferably in a Commercial domain with a focus on CRM, Digital Marketing, and E-commerce.
• Expertise in Salesforce (SFDC) and relevant digital technologies.
• Solid understanding of Commercial processes, including customer relationship management, sales, marketing, and online sales channels.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• Experience with business process modeling tools (e.g., Visio).
• Knowledge of Agile methodologies and project management tools.
• Experience with data analysis and reporting tools related to CRM, Digital Marketing, and E-commerce metrics.
• Excellent analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.