IT Asset Management Coordinator

Join our team at SVB Global Services India LLP hereinafter referred to as First Citizens India– an organization that has built a legacy of strength, stability and long-term thinking that has spanned generations. Our parent company, First Citizens BancShares, Inc. is a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500™.

Situated in the vibrant city of Bengaluru, we play a crucial role in driving the success of our parent company and its subsidiaries.

At First Citizens India, our team brings together diverse backgrounds and rich experiences to deliver excellence across key business functions. Our commitment to innovation and collaboration makes us the preferred partner in navigating the dynamic and fast-growing digital landscape.  We believe in diverse, equitable and inclusive working environment because we understand that when all our differences converge, we create a synergy that enhances associate and customer relationships and drives innovation of our products and services.

• Be accountable for continued daily operations of the Asset Management, Configuration and Database Management, and Discovery process ensuring that proper resources and methods are enforced, as well as communications to all levels are maintained.
• Demonstrate good knowledge of ServiceNow
• Ability to work with other teams to correct credential errors in ServiceNow discovery
• Ability to communicate clearly verbally and in writing
• Ability to present data with other CI Owners and Managers and communicate improvement plans
• Ability to build partnerships with other teams to solve manual entries
• Demonstrate excellent excel skills
• Follows and oversees configuration items and assets, ensuring that changes are accessed, approved and executed in a controlled fashion. Maintaining the integrity of targeted configurations.
• Monitor and report on effectiveness of CMDB, effectiveness of the configuration management process, health and relevance of the CMDB.
• Monitor and improve processes with a business/customer mindset.
• Supports the overall ITSM vision and working with other process managers to deliver consistent and predictable service management.

In addition, the ITSM Asset/Configuration Database Management/and Discovery Coordinators will be expected to have:

• Experience facilitating meetings of cross functional skill sets with specific agendas and timelines.

• Clear, concise communication skills in both oral and written format.

• Proven ability to manage, track and report on process(s) outcomes.

• Strong analytical and problem solving skills.

• Ability to determine criticality and priority based on facts at hand.

Flexible – the ability to adapt to changes in demands, priority and timelines.

Qualifications:

• 3+ years of  IT Asset and Service management.

Equal Employment Opportunity

SVB Global Services India LLP hereinafter referred to as First Citizens India is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive, equitable and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy covers all employment processes such as recruitment, hiring, compensation, benefits, promotions, learning opportunities, and other applicable employment terms for all qualified applicants and employees.