You are a member of a small team of professionals who are responsible for our global IP Telephony and collaboration infrastructure, managing daily operations and constantly striving to improve services to support business and stakeholders.
Responsibility:
Being proactive in the operation of IP Telephony and offer support to stakeholders regarding new technologies and system requirements.
Agile ceremonies are conducted as per department guidelines.
Work independently on technical tasks for IP Telephony and comply to relevant best practices.
Being a key player in the future progression/development of IP Telephony and taking ownership of assigned responsibilities.
Provide design inputs in regard to stability, scalability, capacity and technical development for IP Telephony related Systems.
Estimate and plan own tasks with accepted accuracy.
Prioritize projects and tasks according to department’s goals and deliverables.
Identify Risks and proactively seek to mitigate or minimize, and if not possible, expose, escalate, and communicate them in due time.
Clearly explain facts, practices, policies, challenges within scope of current tasks to members of team.
Identify automation opportunities and self-service tasks for standard requests, thereby increasing throughput and time to deliver.
Responsible for ensuring that the IP Telephony entries in the Service Catalog are accurate and maintained.
Ensure developed solutions live up to Saxo Bank standards including automated build, deployment and tests.
Promote good knowledge sharing among the team by proper documentation of processes and procedures.
Be on after hours standby for urgent calls related to critical incidents.
Mandate:
Have at least 5 years of working experience in the field of IP Telephony.
Have at least 3 years of experience working with Cisco products (Example: Cisco Unified Communication).
Good communication and interpersonal skills.
Must be proficiency in English language (written and verbal).
Experience working with Teams Telephony will be an added advantage.
Knowledge of Teams Telephony and its backend environment will be an added advantage.
Fault analysis and resolution of issues related to ISDN and/or SIP technologies.
Knowledge of networking essentials like TCP / IP, DHCP, DNS etc. is an added advantage.
Knowledge of virtual server tools like VMware and Hyper-V is an added advantage.
Willing to work after hours and on weekends for implementation and deployments.
Willing to learn and embrace new technology.
We offer :
We get curious people invested in the world
When you work at Saxo, you become a Saxonian and part of a purpose-driven organisation, where good ideas are always taken seriously, and where you can make a true impact. We are invested in your development, and you can expect a robust career from day one when you join Saxo – no matter which role you take on.
You will join 2,500 other ambitious colleagues across 15 countries and become part of an international organisation. Working in Saxo, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long-term success.
We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations.
When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense.
At Saxo we don’t just offer a job – we offer an opportunity to invest in your future!
How to apply :
Click here to create an account and upload your resume and a short motivation. We look forward to getting to know you better!
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