Investigator Payments, Team Lead (India)

At Allucent™, we are dedicated to helping small-medium biopharmaceutical companies efficiently navigate the complex world of clinical trials to bring life-changing therapies to patients in need across the globe.

We are looking for Investigator Payments, Team Lead to join our A-team (hybrid*). As Team Lead IP will be responsible for the Investigator Payments process, using our Veeva Payments system and leads the development of Standard Operating Procedures (SOP). Process investigator-related invoices in Veeva and our Dynamics 365 accounting system.  Provide regular status reports to the Finance and Project Management teams and communicate with stakeholders, investigator sites and sponsors, to ensure smooth processing of IP. Meeting timelines globally and ensuring compliance with all IP processes and procedures, including documenting and maintaining all manuals as needed.

In this role your key tasks will include:

• Assignment of Investigator Payment Specialists (IPS) to specific projects.
• Allocation of IP invoices for processing to the IP Specialist team.
• Verify the IP invoice entry in D365 with the actual invoice and ensure the correct coding.
• Support team members in entering IP invoices.
• Investigator Payments data loading for US, EU, and APAC countries into Veeva.
• Support the Veeva payments system upgrades and configuration changes.
• Creating SOPs.
• Review and maintain process documentation.
• Prepare daily metrics and share with the team and management (mail count, processing count, and tracker).
• Circulate Dynamics “Not posted invoices” report to the team.
• Quality check/QC invoices processed by the team in Veeva.
• Handle site invoices and queries received through email.
• Manage escalation emails.
• Clearing doubts and assisting the team with understanding the processes.
• Circulate weekly outstanding invoice reports to the team.
• Host/coordinate call with the Clinical/IT team for new study fee schedule creation in Veeva.
• Creating/Approving Fee schedules in Veeva based on the contract.
• Weekly/Monthly generating payment requests for payable items in Veeva and route to the clinical team for approval.
• Weekly paid investigator invoice reports are pulled from Power BI and circulated to the Team.
• Circulating Study related reports to Clinical teams.
• Site visit, invoice, and payment reconciliations.
• Prepare Sunshine reporting for project teams and sponsors.

**This position is for our Chennai, India Office**