Note: This role will be working in rotational night shift.
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. MENA DEX sustainability team aims to control buyer abuse and protect genuine customers from bad actors via product and program solutions. We achieve this through a combination of automated and manual investigations of the buyers and sellers on our marketplaces (AE, SA and EG).
Summary of Responsibilities:
· Investigate suspicious orders placed in MENA marketplaces and take appropriate actions based on processes, tools and high-judgment decisions.
· The responsibilities in this position will span over multiple processes and functions and locations. He/she will be responsible for achieving and exceeding team’s defined metrics through sustainable change or process improvement.
· Analyze the key levers of the business to identify trends and proactively act to improve efficiency and reduce time to identify new fraud Modus Operandi. Ensure that Amazon is leading the curve in identifying and preventing new abuse/fraud attacks.
· Share ideas with Product teams that positively influence the vision for the future product development by using exposure and learnings of abuse use-cases, provide data on abuse trends and fraud issues impacting the marketplace.
· Implement best-in-class processes and practices for maintaining and exceeding productivity and quality service level agreements.
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience in payments or e-commerce
- 1+ years of customer service experience
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