As a Integration engineer - Merchant Integration you will be providing support to our merchants
In isolating, diagnosing, reproducing and fixing technical issues in a timely manner.
This role requires you to identify and root cause of product defects and offer a quick resolution in collaboration with our developers if necessary.
To be successful in this role, you must be highly motivated, self-starter, self-learner, and have a sense of urgency.
Should be passionate about resolving complex technical problems and willing to embrace challenges.
Responsibilities: -
Works directly with developers, merchant and internal teams on pre-integration/post integration issues to provide technical support, consulting and best practices.
Addressing technical queries on payment APIs, and Platform/Plugins for Payments and transactions.
Communicates technical issues to merchants and internal departments.
Provide timely resolution to our merchant and assist them with Level 1 support with product knowledge and technical troubleshooting skills.
Enhance the overall experience of our merchants by providing support for technical issues.
Analyzing logs so you can spot common trends and underlying problems and escalate it to the product team in a timely manner.
Required Skills/ Experience:
To explain complex information in simple, clear terms to non-IT personnel.
Additional skills required: - Ability to deal with complex issues. - Logical thinker - Good analytical and problem-solving skills. - Up-to-date technical knowledge. - An in-depth understanding of the product and process.
Good interpersonal and customer care skills. - Accurate records keeping. - Excellent communication skills. Proficiency in English (both written and verbal)
Experience in web development in one or more of the following: Java, JavaScript, C, C++, C#, VB.NET, PHP, or Python will be an added advantage.
Any Bachelor's degree (Technical degree preferred).
Should have hands on experience on SOAP/REST API’s and Knowledge on integrating different Payment flows.
Knowledge on JIRA / KIBANA / DB SQL / Basic on Linux/AIX.
