Company Description
Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.
Company Name: FIS Global
Job Description
Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor's Degree
Travel Percentage :
0%
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
Job Description:
Developing professional individual contributor role. Usually with only a few years’ experience, works on moderately complex assignments, exercising judgment within defined procedures. Receives little instruction on day-to-day work and detailed instructions on new assignments
Job description: Seeking a highly organized and detail-oriented individual to fill the role of BPO Billing Client Manager. This critical position will be responsible for managing the billing processes and client relationships within our Business Process Outsourcing (BPO) department. The ideal candidate will have a strong background in billing operations and possess excellent interpersonal and communication skills.
What You Will Be Doing
- Billing Management:
- Develop and implement efficient billing policies and procedures to ensure accurate and timely invoicing.
- Coordinate with various teams including WFM, operations, finance, and vendor partners to gather necessary billing data.
- Ability to understand contracts, CSLAs, Contractual obligations, Penalties, and its impact.
- Review and analyze billing discrepancies and resolve issues in a timely manner.
- Monitor billing systems and software to ensure accurate information and troubleshoot any technical issues.
- Prepare and distribute accurate, clear, and comprehensive invoices to clients.
- Client Relationship Management:
- Serve as the primary point of contact for assigned clients, fostering strong relationships through regular communication, meetings, and account reviews.
- Understand clients' billing requirements and address any concerns or inquiries promptly and professionally.
- Collaborate with clients to identify opportunities for process improvement and cost savings.
- Monitor client satisfaction levels and work closely with internal teams to continuously enhance service delivery.
- Reporting and Analysis:
- Generate regular reports on billing activities, including revenue / Opex, outstanding invoices, and aging analysis.
- Analyze billing trends and highlight any issues or discrepancies for management review.
- Identify opportunities to streamline processes, reduce payment errors, and improve overall efficiency
- What you bring:
Qualifications:- Master's degree in finance / ICWA/ CA .
- Proven experience in billing operations, preferably within a BPO or outsourcing environment.
- Strong understanding of billing principles, processes, and best practices.
- Proficient in using billing software and systems.
- Excellent analytical and problem-solving skills.
- Exceptional attention to detail and accuracy.
- Strong interpersonal and communication skills, with the ability to interact effectively with clients and internal teams.
- Ability to manage multiple priorities and deliver results within tight deadlines.
- Proactive and self-motivated with a drive for continuous improvement.
What we offer you
A competitive salary with attractive benefits including private medical and dental coverage insurance
•A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
•A modern work environment and a dedicated and motivated team
•A broad range of professional education and personal development opportunities
•A work environment built on collaboration and respect
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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