What you will be doing:
Perform daily administration, configuration, and maintenance of the ServiceNow platform, including user management, data management, application customization, workflow development, and system upgrades.
Collaborate with users to analyze, troubleshoot, and resolve ServiceNow issues, incidents, and problems. Provide timely and effective support to end users, ensuring minimal disruption to business operations.
Support the change management process by implementing and testing changes, ensuring compliance with established policies and procedures. Assist in evaluating the impact of proposed changes on the ServiceNow platform.
Support the design, develop, and maintain the Service Catalog, service offerings, and request fulfillment workflows. Continuously optimize and enhance the user experience to drive user adoption and satisfaction.
Create and maintain reports, dashboards, and analytics to provide insights into system performance, usage trends, and key performance indicators. Identify areas for improvement and recommend enhancements to maximize the value of the ServiceNow platform.
Develop and maintain comprehensive documentation, including system configurations, procedures, and user guides. Conduct training sessions and workshops for end users to ensure effective utilization of the ServiceNow platform.
Implement and enforce security policies and best practices to safeguard the ServiceNow system and its data. Ensure compliance with relevant industry regulations and standards
The base salary for this role is $90,300.00-$108,360.00.
We are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.