What you will be doing:
• Daily triage and update/resolution of tickets generated by CRM ticketing system and respond to inbound phone and electronic requests for technical assistance.
• Configure, implement and maintain all security platforms and their associated software, such as firewalls, intrusion detection/intrusion prevention, URL Filtering.
• Ensure network security best practices are implemented through auditing: firewall configurations, change control, and monitoring.
• Manage situations in a professional and courteous business manner with an emphasis on customer satisfaction, while timely keeping the customer abreast of expectations, problem status and completion.
• Other duties as assigned
• Knowledge of security network devices (Palo Alto Firewalls, F5 Load Balancers, ClearPass, Infoblox DNS, IPAM appliances, Web Proxy, etc.) and other security networking hardware/software tools.
• Knowledge of Private Cloud based secure deployments (Azure) as well as Cloud based application security (Office 365, Skype).
• Demonstrated understanding of information security concepts, standards, practices, including but not limited to firewalls, intrusion prevention and detection, TCP/IP and related protocols, device monitoring and log management and event monitoring/reporting.
• Experience in LAN and WAN technologies.
• Strong understanding of TCP/IP, subneting, routing, access control lists, firewalls, IPsec VPN, NAT and network traffic analysis.
• Demonstrable analytical and technical aptitudes with focus on identity and alleviating the root cause of the issue; solves the whole problem.
•Wireless security, 2 factor authentication support experience. Understanding of Radius, Tacacs+, protocols ClearPass based deployment. Ability to work with Juniper firewalls, Unix\Linux based systems, and scripting is a plus.
What we are looking for :
• Minimum 5-year hands on Palo Alto experience.
• Preferred professional certification include: PCNSE, ACE, CCNP, CISSP, F5-CTS, F5-CSE
• Bachelor’s Degree in Information Systems or Computer Science preferred.
• Minimum of ten years’ experience with information technology.
• Minimum of five years’ experience with information technology security.
• Excellent communication skills and experience working in a collaborative environment, or as
an individual contributor.
Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 133 and one of Fortune Magazine’s Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2023 sales of USD $33.11 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at www.arrow.com.
Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at https://www.fiveyearsout.com/.