Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Dell EMC SAN Architecture and Design
Good to have skills : Backup and Recovery Systems
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products both remote and onsite. You will work on configured services running on various platforms within defined operating models and processes, implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide hardware/software support for configured services. - Implement technology at the operating system-level. - Perform L1 and L2/ basic and intermediate level troubleshooting. - Maintain production and development systems. - Collaborate with team members to resolve technical issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Dell EMC SAN Architecture and Design. - Good To Have Skills: Experience with Backup and Recovery Systems. - Strong understanding of storage area networks. - Knowledge of data backup and recovery processes. - Experience in designing storage solutions. - Familiarity with Dell EMC storage products. Additional Information: - The candidate should have a minimum of 3 years of experience in Dell EMC SAN Architecture and Design. - This position is based at our Ahmedabad office. - A 15 years full-time education is required.15 years full time education

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