Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : IBM z/OS
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : Graduate or B tech or M Tech
Summary: As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. You will be responsible for configuring services on various platforms and implementing technology at the operating system-level. Your role will involve troubleshooting at both basic and intermediate levels, ensuring smooth operations and resolving any issues that arise. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Provide ongoing technical support and maintenance for production and development systems and software products. - Configure services on various platforms and implement technology at the operating system-level. - Troubleshoot at both basic and intermediate levels to ensure smooth operations. - Collaborate with team members to actively participate in discussions and contribute to finding solutions. - Resolve work-related problems by analyzing issues and implementing effective solutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM z/OS. - Good To Have Skills: Experience with cloud technologies. - Strong understanding of system administration and troubleshooting in IBM z/OS. - Experience in configuring and maintaining software solutions on various platforms. - Knowledge of networking protocols and server hardware. - Familiarity with scripting languages and automation tools. - Ability to analyze and resolve technical issues efficiently. - Excellent problem-solving and communication skills. Additional Information: - The candidate should have a minimum of 3 years of experience in IBM z/OS. - This position is based at our Chennai office. - A Graduate or B Tech or M Tech degree is required.Graduate or B tech or M Tech

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