Information Technology Service Owner/Lead Consultant Specialist

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Lead Consultant Specialist

• Embed agile IT Service Management disciplines into the day to day activities of the cross functional teams and own responsibilities for the services delivered.
• Work with DevOps enabled cross-functional teams to support best practice incident and problem management, change and release management and monitoring, logging and alerting for both production and non-production environments.
• To act as ITSO for key services owned by SaaP. Manage control backlogs for IT services; activity participate in Scaled Agile Planning to ensure controls and evergreening backlog is prioritised.
• Produce DevOps and Service Management metrics and reports.
• Assist cross-functional teams with problem management and retrospectives
• Assist cross-functional teams with change and release management – the path to live
• Support the DevOps transition within allocated service line
• Act as primary co-ordination point for service issues escalated by external support teams.
• Experience is Service life cycle (Service Strategy, Service Design, Service transition, Service Operations, CSI)
• Work across IT and Product teams
• Support the cross-functional teams with the transition to live - service acceptance process.
• Ensure the IT Service is meeting expectations:
• Act as primary co-ordination point for service issues escalated by external support teams.
• Support and promoting a service culture which actively champions customer needs and lean agile principles whilst balancing against internal controls within digital.
• Facilitate regular capacity reviews
• Support adherence to group standards