JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Key Responsibilities:
Account Management and Client Relations:
- Serve as the primary point of contact for the account
- Develop and maintain strong, strategic relationships with clients and key stakeholders
- Conduct regular meetings to discuss performance, address concerns, and identify opportunities for improvement
- Proactively manage client expectations and ensure service delivery aligns with contractual agreements
- Lead contract negotiations and renewals, working closely with the procurement team
- Develop and implement account-specific strategies to drive client retention and growth
Client Satisfaction and Experience:
- Regularly assess client satisfaction through formal and informal feedback mechanisms
- Develop and implement action plans to address client feedback and improve service delivery
- Create and maintain a client communication plan, ensuring timely and effective information sharing
- Anticipate client needs and proactively propose solutions and value-added services
Strategic Account Planning:
- Develop and execute long-term strategic plans for the account, aligned with client's business objectives
- Identify and pursue opportunities for account expansion and additional service offerings
- Collaborate with internal teams to develop tailored solutions for client-specific challenges
- Stay informed about clients' industry trends and business developments to provide relevant insights and recommendations
Operational Oversight:
- Manage and coordinate all facilities management services, including maintenance, cleaning, security, and other support services
- Implement and maintain standard operating procedures for all service lines
- Monitor and evaluate service performance, identifying areas for improvement
Team Leadership:
- Lead, mentor, and develop a team of facilities management professionals
- Assign tasks, set priorities, and manage workload distribution
- Conduct regular team meetings and performance reviews
Financial Management:
- Oversee account budgets and financial performance
- Identify cost-saving opportunities and implement efficiency measures
- Prepare and present financial reports to clients and internal stakeholders
- Develop pricing strategies for contract renewals and additional services
Compliance and Risk Management:
- Ensure compliance with health, safety, and environmental regulations
- Manage and mitigate operational risks
- Conduct regular audits and inspections to maintain quality standards
Continuous Improvement:
- Identify and implement process improvements and best practices
- Stay updated on industry trends and innovations in facilities management
- Drive initiatives to enhance service delivery and client satisfaction
Reporting and Analytics:
- Develop and maintain key performance indicators (KPIs) for account performance
- Prepare regular reports on operational performance, financial metrics, and client satisfaction
- Analyze data to inform strategic decisions and improvements
Cross-functional Collaboration:
- Work closely with internal/external teams and all stakeholders to ensure a cohesive approach to client management
- Facilitate knowledge sharing and best practices across accounts and teams
Location:
On-site –Mumbai, MH
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
