Company:MarshDescription:
INTERNAL JOB POSTING
We are seeking a talented individual to join our Operations team at Marsh. This role will be based in Pune. This is a hybrid role that has a requirement of working at least three days a week in the office
Manager – Insurance Operations
No of Positions: 1
Last Date to Apply: 5th March, 2025
What can you expect?
- An opportunity to understand end to end lifecycle for UK Insurance Broking
- A place to enhance your knowledge and leadership skills
- Immense opportunity to lead Change Management initiatives as teams are undergoing system/process migration
- Within the first 30 days, we expect you to gain in-depth knowledge of the service you would handle & understand the role requirements. Within 60 days, attain competency & establish good relationship with all colleagues & onshore stakeholders & finally within 90 days, be able to manage the team seamlessly with limited support
- As a new colleague, you will be provided with Business Overview/Insights, team structure & operating model, roles & responsibilities for each level, expectations of various stakeholders to make you successful in this role.
What is in it for you?
- Solid platform to demonstrate your leadership skills
- Build strong network across our organization
- Enhance your skills via various development programmes offered in-house
- All benefits as per the location HR policy will be applicable
We will count on you to:
Process Management:
- Have a sound end to end understanding of the business process
- Delivery as per company standards and continuous rigor on improving business performance
- Review operational and quality failures, conduct root cause analysis & monitor plan to ensure success
- Manage migrations seamlessly – This includes system and/or work transfers by proactively identifying roadblocks, provide solutions and perfect execution
Risk & Compliance:
- Ensure Compliance adherence to internal and external regulators guidelines
- Be actively involved in managing FMEA, Risk Register and all compliance related matters as per the defined timelines.
People Management:
- Manage capacity planning and forecasting
- Ensure leave policy as per business demands
- Adherence to the Engagement rhythm - Conduct monthly performance reviews and appraisals within agreed timelines
- Succession Planning - Identify and develop individuals for next level with IDP and support bottom quartile colleagues with Performance Improvement Plan
- Ensure attrition is managed as per the company standards. Strong Early Warning system (EWS) management to identify early and accurate detection
- Develop effective relationships with the stakeholders (internal and external) and participate and contribute in meetings
- Embed a continuous improvement culture by motivating & influencing teams to drive process improvement
- Participate in central projects and deliver as per the agreed objectives
What you need to have:
- Excellent communication and leadership skills
- Organizational and time-management skills
- Attention to details
- Decision making skills
- Problem solving skills
- In-depth knowledge of performance metrics
- Ability to adapt to changes and drive results
- Graduate
- 4-6 years of experience in the insurance broking domain
Eligibility:
- Minimum 6+ years’ experience in the insurance broking domain
- Minimum 12 months experience as Deputy Manager/ Manager
- Should have at least “Meets Expectations” or equivalent rating in last appraisal
- Should not be under any Performance Continuity Plan, or had any official Disciplinary action within the last 3 months
- Should not have applied for any other IJP within MMC in the last 3 months
What makes you stand out?
Disclaimer
- Please note that the relocation assistance shall not be provided for the said position
- Candidates who wish to apply for inter-location positions are required to check with the Transport Help Desk (THD) to confirm if their place of residence is within the served transport service zone
- Mention your employee id and official email address in the resume
Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and X.
Marsh McLennan is committed to embracing a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
