Job summary
Introduction
Amazon is seeking bright, motivated and hardworking individuals to fill Team lead Position at our FC. (fulfillment center). The ideal candidate possesses a strong work ethics, attention to detail, the ability to meet deadlines, and a commitment to customer service as it relates to product fulfillment. This position may be required to receive products using radio frequency scanners, relocate products using forklifts, pallet jacks and walkies-riders. Team Lead may also be required to stow, pick customer orders on all levels of a multi-level mezzanine, pack and ship customer orders and troubleshoot problems to resolution. Team Lead are expected to understand all aspects of production, adhere to strict safety, quality and production standards, and be willing to work in multiple shifts. The position also required a strong will on the part of the candidate to fit into any role that needs to perform in the fulfillment center not limited to picking an order, stowing a cart and loading or unloading of material. The job is demanding, and filled with learning and fun, as we aim to provide the best services to our customers at all times.
Each employee must be able to perform all of the job duties and physical requirements in the work environment as described below on a regular basis with or without reasonable accommodation in order to meet the requirements of the job as a Team Lead:
Team lead Best Behavior
· Listening to associates and be supportive to managers.
· Answering requests and always gets back to people.
· Lead by example, doing what we say and act how we say
· Must be approachable, talking to employees to know how can L&D better, and contribute towards employees job.
· Must exhibit the best behavior while at work.
· Always be up to date with the latest techniques, tools, and processes.
· Be right, honest, and be willing to accept mistakes.
· Be willing to push their limits and accept more responsibilities..
Key job responsibilities
Job Deliverables:
• Managing shifts Day/Night in Outbound operation with labor planning and execution at daily level basis various inbound flows.
• Prepare SOS plans, allocate labor, lead flow meetings, direct and assign job duties for FC Associates
• Monitoring and mentoring of associates on productivity, quality and safety and leading the team of PAs and problem solvers efficiently.
• Analyzing and sharing various shift reports and escalate system related issues to leadership on timely manner.
• Responsible for shift productivity and quality and associated action plans
• Preparing and implementing training and development plans for associates
Conducting 4M and 5S audits for the respective work stations on a daily basis
• Ensure FC associates have proper tools to perform the job and coordinate repair or replacement as necessary
• Stand-in for Area Manager
A day in the life
Candidate will get varied opportunities to manage entire FC Outbound operations and work on improvement projects.
- Speak, write, and read fluently in English
- Experience in an operational role
- 1+ years of manufacturing or customer-facing environment experience
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