Responsibilities:
Around 3+ years of Experience in Applications Support.
Assist in handling access requests, ensuring adherence to defined policies and standards
24X7 Operations Suport, willing ness to work in Shifts / weekends.
Conduct basic troubleshooting for IAM tools and provide first-level support to end-users experiencing access-related issues
Development of power shell scripts to do automation as per the project requirements.
Organize and coordinating meetings with the application teams to resolve application issues.
Work closely with team members to address audit findings and support compliance with regulatory requirements
Maintain accurate documentation of processes, configurations, and support activities Fix issues reported by users for the supported products over emails, SNOW tickets and over Major Incident calls.
Perform root cause analysis of major incidents
The primary responsibility is to work on the existing or new Incidents, Service Requests, and Tasks
Triage the unresolved incidents or Requests to Leads
Continuous communication with Leads and Customers
Excellent communication skills (reading, writing, speaking and listening)
Highly self-motivated and directed.
Excellent attention to detail.
Ability to effectively prioritize, organize and execute tasks in a high-pressure environment
Monitor scheduled jobs and perform preliminary troubleshooting for any failures
Willingness to work in shifts
Must Have Skills:
CA SiteMinder
CA IDM
PingFederate
Microsoft Azure SSO
AWS SSO
Beyond Trust Power Broker
ADP Portal
Oracle Unified Directory
Directory Integration Platform
Oracle Unified Directory Service Manager
Why this role is important to us:
Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.
We offer a collaborative environment where technology skills and innovation are valued in a global organization. We’re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.
Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.
About State Street:
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Discover more at StateStreet.com/careers
State Street's Speak Up Line