Entity:
Production & Operations
Job Family Group:
Business Support Group
Job Description:
About bp
bp Technical Solutions India (TSI) center in Pune, aims to build on bp’s existing engineering and technical strengths to deliver high quality services to its hydrocarbons and new energy businesses worldwide! TSI brings together diverse engineering capability to provide technical services across a range of areas including engineering, maintenance, optimization, data processes, projects and subsurface, to deliver safe, affordable, and lower emission energy, while continuously innovating how we work!
Let me tell you about the role
Provides business support to users of HSE&C systems such as IRIS, OneCSR and CTM. Involved in maintaining and enhancing all aspects of the system application including, validation and testing of system enhancements and updating and managing system user access requirements. This role will work closely with the business and digital teams to address ServiceNow tickets received.
What you will deliver
- Manage daily triage of IRIS tickets and ensure all incoming support requests received within ServiceNow ticketing system are categorized appropriately and allocated to the right work-stream, obtaining any further information or analysis as required to enable classification
- Execute resolution of system related business support tickets within acceptable timelines, ensuring that the true nature of the problem is understood and involving technical and discipline expertise as required
- Responsible for master data maintenance, working with the Product Advisors and Systems & Tools Lead to apply the appropriate levels of governance and MoC, prior to implementation
- Coordination and execution of systems related communications and facilitation and maintenance of the communication channels and processes associated with the Community of Practice
- Maintenance of training support material, including quick reference guides, reference documents and master data reports
- Coordination of processes for system user access management and maintenance of role mapping matrices
- Support validation and testing for processed system defect fixes and enhancements prior to release to system production environments
- Focus on user experience improvement and delivering efficient and effective service management
- Deliver progress updates, relevant change management information, and system training via Community of Practice calls or other training sessions
What you will need to be successful
Must have educational qualifications:
- Graduate in CS/IT or Systems Engineering with preferred experience in the Oil & Gas Industry
Must have certifications:
Preferred education/certifications:
- SAP S4 HANA
- ServiceNow
- PowerBi
Minimum years of relevant experience:
- Relevant Experience of 1-3 years
Total years of experience:
Must have experiences/skills (To be hired with):
- Strong experience working with SAP applications, Business Objects, ServiceNow (Ticket Management), PowerBi, SharePoint, O365, excel, etc.
- Previous experience of working in an agile/Devops environment
- Experience in analysis, troubleshooting, investigating, problem solving
- Knowledge of requirements associated with recording, reporting & learning from HSSE events
- Good communication skills (oral and written) and ability to explain technical issues to non-technical audiences
- Strong analytical skills as part of a problem-solving mindset
- Remains calm under pressure, flexible approach to changing priorities
Good to have experiences/skills (Can be trained for – learning/on-the-job):
- Experience with IRIS, OneCSR or CTM would be advantageous
You will work with
- Business Analysts
- Business Teams
- I&E and Digital Teams
Shift
Working hours (UK shift) to support Business Partners
Travel Requirement
Up to 10% travel should be expected with this role
Relocation Assistance:
This role is eligible for relocation within country
Remote Type:
This position is not available for remote working
Skills:
Agility core practices, Analytical Thinking, Commercial Acumen, Communication, Creativity and Innovation, Data Analysis, Decision Making, Digital fluency, Integration, Managing strategic partnerships, Research and insights, Risk Management, Stakeholder Engagement, Stakeholder Management, Sustainability awareness and action
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
