Role: HRIS Workday Specialist
Location: Pune, India or Wroclaw, Poland
“Life Unlimited”
At Smith+Nephew. We design and manufacture technology that takes the limits off living.
This role is responsible for providing comprehensive support and customer service for HRIS. The individual will handle various support tasks and tickets, requiring a solid understanding of HRIS systems and tools. While in-depth module expertise is not necessary, candidates should be capable of assisting customers, answering questions, and resolving issues promptly.
This critical position ensures swift and positive resolutions for customer inquiries. Additionally, the role provides backup support to functional specialists and may participate in business projects as needed. Basic Workday experience and knowledge across multiple modules are required, with involvement in ad-hoc projects.
What you will be doing?
- Prepare standard and ad-hoc reports to support data quality, operational activities, and continuous improvement initiatives.
- Lead HRIS support via ServiceNow, ensuring customer queries and issues are resolved within SLA and to a high standard. Collaborate with specialists to enhance Workday knowledge and provide expert support.
- Build and maintain accurate metrics, dashboards, and reports, often taking the lead in cross-functional efforts to standardize business definitions.
- Support Tier 2 ad-hoc and regular reporting requests.
- Build and maintain Workday self-service reports and dashboards for internal customers.
- Train and upskill Global Operations/Shared Services in Workday and Power BI self-service reporting.
- Support Workday Core-HCM across the APAC region, including position management, requisitions, organizational hierarchies, and recruitment.
- Prioritize and manage caseload from ServiceNow and other HRIS projects.
- Manage project tasks for new releases and upgrades within the HRIS team, ensuring smooth delivery with team support.
- Regularly communicate updates to the HRIS Director regarding critical issues and ticket status, offering feedback to optimize standard methodologies and make necessary improvements.
What you need to be successful?
- Bachelor's or master's degree in computer science, Information Systems, Business Administration, or other related field. Or equivalent work experience.
- The incumbent should have relevant 3-5 years of demonstrable experience in Workday reporting, Workday HCM (business process).
- Should have good experience of business process and Workday HCM.
- Having skills in advanced Workday sophisticated reports, matrix reports, and calculated fields. Should have experience in worksheets, composite reports, or discovery boards (preferred).
- Prior experience in supporting HR queries via service portals for HRIS/Workday.
- Workday security knowledge is beneficial!
- Workday HCM Certification is good to have.
- Must have the ability to work independently as well as in a team based remotely in a very fast-paced environment. Should be comfortable to collaborate well in a Global remote team.
- Good management and interpersonal skills, hosting and facilitating of Incident Management meetings.
- Excellent verbal and written communication skills in English required to ensure ability to communicate efficiently with all levels of internal and external customers.
- Good communication & organizational skills, ability to multi-task, good attention to details, excellent problem solving, and follow-up skills required.
- Ability to handle partner concerns in a timely and effective manner; Experienced in managing multiple urgent tasks.
- Good customer service skills and problem resolution.
You. Unlimited
We believe in crafting the greatest good for society. Our strongest investments are in our people and patients we serve.
Inclusion, Diversity and Equity – committed to welcoming, celebration and growing on Diversity. Learn more about it on our website: https://www.smith-nephew.com/
Other reasons why you will love it here!
Your future: Major medical coverage + Policy exclusions and Insurance non-medical limit.
Education Assistance
Work / Life balance: Flexible Personal / Vacation time off, Privilege leave, Floater leave etc.
Your Wellbeing: Parents / Parents in law’s insurance coverage also available.
Flexibility: Hybrid work model (for most professional roles).
Extra Perks: Free Cab Transport facility for all employees, one time meal provided to all employees as per shifts. Night shift allowances.
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