HR Performance Excellence Manager

As a Performance Excellence manager, you will be responsible to drive HR efficiency and effectiveness in India by leading and implementing process improvement initiatives aligned with regional performance excellence goals. By employing Lean, Six Sigma, and other process improvement techniques you will collaborate with local HR teams to identify areas for enhancement and design solutions to address inefficiencies. You will drive execution and implement new policies and processes that standardize, automate, remove waste, create efficiency and lower cost to serve without sacrificing quality. You will improve our HR performance and customer satisfaction, developing and monitoring KPIs and SLAs to ensure continuous improvement across the scope of Market HR.  

Key Accountabilities

Process Improvement: You will identify opportunities for process & policy improvement based on lean methodology (e.g., Lean,Six Sigma etc.) to ensure a seamless employee experience.  You will conduct regular reviews of HR processes and procedures to identify inefficiencies and areas for improvement. You will develop and implement HR performance excellence strategies aligned to drive execution and implementation of new processes and policies that standardize, automate, remove waste, create efficiency and lower cost to serve.   You stay informed about industry trends and best practices, ensuring we appropriately incorporate these into our HR strategy.

Metrics and Analytics: You will establish and monitor India-specific HR KPIs and SLAs, leverage data analytics to identify trends, measure performance, and inform decision-making. You will also be responsible for providing actionable insights to drive continuous improvement.

Training and Development: You will develop and deliver training programs to enhance Market HR capabilities and promote a culture of continuous learning and development in alignment with the regional performance excellence priorities. You will promote a culture of continuous improvement within the HR function, encouraging feedback, innovation, and best practices sharing among team members. You will provide leadership and guidance to HR teams, ensuring they have the tools and capabilities to do their jobs effectively.

Change Management: You will be responsible for leading the change management for relevant changes to policies or processes as identified through your role.  You are adept at developing appropriate change management plans ensuring effective communication, stakeholder engagement, and adoption of new processes or technologies. 

Quality Assurance: You will work to design and implement sustainable ways to ensure compliance with HR policies, procedures, and regulatory requirements.  You will implement quality assurance measures to maintain high standards of HR service delivery.

Collaboration and Stakeholder Management: You will collaborate with various internal stakeholders, such as local business leaders, HR business partners, Market HR and other functional leaders to understand their needs and align HR initiatives with business objectives. You are comfortable collaborating with and influencing senior stakeholders.  You’ll foster a culture of innovation, encouraging HR professionals to contribute ideas for enhancing HR practices. You will establish and manage feedback mechanisms from employees, stakeholders, and leadership.

Skills and Knowledge

• Bachelor's degree in human resources, Business Administration, or equivalent business experience.
• 5+ years of relevant experience, with at least 2 years in HR domain
• Strong understanding of process improvement methodologies (e.g., Six Sigma, Lean) and experience in applying them to HR functions to streamline processes, reduce waste, and enhance efficiency.
• Proficiency in HR analytics and metrics to measure performance, identify trends, and make data-driven decisions. Ability to interpret and communicate data insights effectively to drive continuous improvement.
• Ability to collaborate effectively with internal stakeholders, such as business leaders, HR business partners, and other functional leaders, to understand their needs and gain their support for HR initiatives.
• Excellent verbal and written communication skills to effectively convey HR strategies, initiatives, and results to senior leadership, key stakeholders, and HR teams.
• In-depth knowledge of HR best practices across various HR functions, including recruitment, talent management, performance management, employee development, and compliance.
• Thorough understanding of HR laws, regulations, and compliance requirements in relevant jurisdictions, and ability to ensure HR practices and policies are compliant with legal requirements.
• Willingness to continuously learn and adapt to new trends, technologies, and best practices in HR performance excellence, and to innovate and drive change within the organization.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion