HR Operations specialist

Rolls-Royce pioneers the power that matter. When we talk about innovation within this business, it’s essential we demonstrate how we do this. We don’t just imagine great possibilities – we push boundaries at every stage and bring our innovative ideas to life through impressive engineering. This is how we create brilliance, which we should sell by letting the facts speak for themselves.

We’re the second largest global provider of defense aero-engine products and services globally with 16,000 engines in the service of 160 customers in 100 countries. Our engines power aircraft in every major sector, including transport, combat, patrol, trainers, helicopters, and unmanned aerial vehicles

Accountabilities:

• Managing Complex HR cases and dealing with customer escalations from engagement through to resolution
• Contribute to continuous improvement through identification of recurring queries/new processes/automation/standardization to simplify, and enhance policies, processes and technologies
• Work closely with HR GBS colleagues to collaborate across the broader GBS model to provide alignment with operational improvements
• Consistently deliver high quality customer service in a professional manner with excellent attention to detail and a focus on the needs of the customer

Key Competencies Requirement :

• Experience and expertise of delivering HR service operations, good analytical ability with effective problem-solving capability.
• Good understanding of HR technology and experience of the development and deployment of HR systems, process management and continuous improvement methodologies in an operational environment.
• Effective listening and communication skills to enable you to fully understand the needs of the customer and respond appropriately.
• Ability to work and cope in an ambiguous environment to seek clarification and clarity.
• Experience of working within a customer service environment where you have gained knowledge and understanding of HR processes and policies, SAP HR / Workday /Service Now knowledge.

Experience / Qualifications

• Prior experience in Asia Pac/India/Singapore HR services.

We offer excellent development, a competitive salary and exceptional benefits. These include bonus, employee support assistance and employee discounts.

Pioneer the performance of the future. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for brilliance and innovation.

Our People are our Power.

We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realize their full potential.

You can learn more about our global Inclusion strategy here

So that you can be your best at work.