HR Manager

HR Connect Manager

Based in Bangalore, India.  

Juniper’s Human Resources Shared Services Group, HR Connect, is the first point of contact for our employees.  Our team focuses on the employee experience throughout the entire employee cycle - from welcoming the new hires to their last day with Juniper.  In between, we provide support and guidance for HR-related programs and policies. 
 
The HR Connect Manager will oversee HR Operations and Compliance for the India and APAC Regions as part of a global team.  The HR Connect manager will oversee a team of 3 Employees and 2 Contractors.  With a strong emphasis on the employee experience, the HR Connect manager will effectively guide and support the HR Connect Team with responding to questions related to all HR programs, policies, processes and data requirements.  The HR Connect manager will also oversee HR Compliance (internal/external audits and mandatory filings) and manage other programs under the HR Connect organization. The successful candidate exhibits the following: leadership, customer service, interpersonal, coaching and project management skills.  Our ideal candidate thrives in a fast paced, complex, dynamic and multi-cultural environment.  

Job Requirements 

• HR Operations 
  • Serve as the subject matter expert on HR processes, policies, and practices 
  • To give our employees the best experience possible, the HR Connect Manager will help and guide the HR Advisors with providing answers to queries, consulting with managers and colleagues, recommending tools & resources to drive the right outcomes and providing guidance and support in administering HR policies and procedures. 
  • Help and guide HR Advisors on program support and management – onboarding (Get Connected), offboarding, non-medical leaves of absence and the annual performance management cycle. 
  • Own the definition, attainment and communication of Team SLAs.  Works collaboratively with HR Connect Manager for AMER/EMEA 
  • Analyze HR Connect processes and metrics with a focus on efficiency and effectiveness, quality and data-driven decision making 
  • Create and implement internal team procedures while identifying opportunities for continuous improvement. 

• Compliance 
  • Possess a general understanding of compliance for India and international laws regarding employment practices 
  • Oversees HR Compliance related program or projects (Internal/external audits, entity set up and transfers, interrupting new laws, etc.) 
  • Ensure accurate and compliant maintenance of employee data and documents. 

• Collaboration and Leadership 
  • Proactively collaborate with other COE Leaders and HR Business Partners to understand needs and implement processes and systems to continuously improve and meet needs. 
  • Lead cross-functional HR programs 
  • Manage relationships with Vendors 

 Experience and Skills Required 

• Bachelor's degree or equivalent in Human Resources, Business, or related field with 10+ years of Human Resources experience in an operations role. 

• Solid understanding of HR operations concepts, policies and procedures, and administrative procedures 

• Superior customer service skills 

• Proven ability to build relationships with, as well as advise and influence across all levels. 

• Must thrive in a fast-paced, complex, dynamic, multicultural environment where multi-tasking and prioritizing are required 

• Analytical, troubleshooting, and problem-solving abilities 

• Data-driven mentality 

• Program management 

• Excellent interpersonal and communication skills 

• Experience of managing a global team is a plus 

• Requires occasional business travel